Stellenbosch: Senior Floor Manager posted by Craven Cottage CC

Duties:
 
Assist in all areas where needed
Checking that all duties have been completed by floor staff.
Conduct staff performance evaluations
Daily Cash-up
Deal with customers, compliments and complaints, follow up etc.
Implement and follow the rules of the company
Maintain and sustain top service levels
Maintain dress code standards
Manage a large staff complement
Opening and closing duties
Present a positive image of the company
 
Requirements:
 
Grade 12
Post-matric qualification is advantageous
At least 3 years of senior experience in a high-end restaurant environment
Good knowledge of duties and procedures in a restaurant environment.
Computer knowledge
Knowledge of restaurant software
Experience in large restaurants is beneficial
Must have fine-dining / high end restaurant experience
Excellent wine knowledge will be an advantage