Thabazimbi: Lodge Manager posted by Bushwise

About the Role

Bushwise, an exclusive game lodge in the spectacularly beautiful Welgevonden Game Reserve in Limpopo, is seeking a candidate for the Lodge Manager/Front of House Manager position. The ideal candidate is someone that is energetic and outgoing with good organization and staff management skills.

Key Responsibilities

• Take full accountability for the management and operations of the property
• Lead the team and work closely with the Assistant (Food and Beverage) Manager to maintain a guest orientated high performance culture
• Financial accountability monitor and manage expenses according to budget
• Operations – monitor and maintain standard operating policies, procedures, systems and make recommendations for improvement
• Staff management including supervision, coaching and training, monitor and manage daily work schedules, monthly leave cycles and payment staff gratuities
• Legal compliance – manage with the support of the Owners the relevant legal compliance of the business
• Guest relationship manage guest relations with the support of the Assistant Manager including guest movements and transfers, planning of special events, hosting and overseeing game activities
• Food and beverage – oversee food and beverage service with the assistance of the Food and Beverage Manager
• Housekeeping and stock management oversee housekeeping and back of house stock management
• Maintenance ensure that lodge maintenance team do regular checks and preventative maintenance
• Health and Safety take responsibility for health, safety and wellness of the team and guests
• Marketing and sales – support marketing and sales initiatives with the Owners when required

Requirements

Minimum of 2 years lodge management experience preferably in a 5-star safari lodge

Passionate about creating and ensuring an exceptional guest experience

Knowledge of front and back of house operational requirements

Strong management and communication skills

Good administration and computer skills

Time management skills

Good problem-solving and decision-making skills

An eye for detail

Stable employment history and contactable references

Salary & Benefits

Competitive salary package including performance bonus, provident fund and funeral benefits

Leave in accordance with the Basic Conditions of Employment Act

Accommodation in Management Cottage

Uniforms

Lodge (guest quality) meals