Thabazimbi: Service Supervisor / Sommelier posted by Craven Cottage CC

About the Role

As a Service Supervisor / Sommelier at Craven Cottage CC, you will be responsible for ensuring consistency in services and products offered to our guests. This is a critical role that requires excellent guest service skills, knowledge of beverages, and experience in high-end hospitality environments.

Key Responsibilities

• Ensure consistency in services and products offered
• Monitor staff and patron activities to ensure liquor regulations are obeyed
• Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met
• Assist in developing and implementing specialty drinks including welcome, morning and evening drinks
• Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management
• Investigate guest complaints where required
• Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity
• Maintain par levels for crockery, cutlery, and glassware
• Review beverage menus and analyse recipes to determine labour and overhead costs and assign prices to menu items
• Maintain beverage and service equipment inventories and keep inventory records
• Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services

Requirements

Grade 12

A formal hospitality qualification

At least 3+ years’ experience in a high end 5* hospitality environment

Knowledge of the highest level of F&B customer service in a luxury environment

Knowledge of local, regional and international wines, and other beverages

Experience in food and cooking methods, product and supply

Good knowledge and understanding of stock procedures and control

Good knowledge on the operation of all appliances and equipment

Good knowledge of hygiene and all cleaning products used

Basic knowledge of planning, budgeting and departmental administration

Qualifications

Formal hospitality qualification (if applicable)

Salary & Benefits

Salary details not specified.