Job Description
About the Role
As a Guest Experience Manager at Craven Cottage CC, you will be responsible for delivering exceptional guest experiences that exceed expectations and create lasting memories. You will work closely with various departments to ensure seamless experience delivery, while also leading and coaching guest-facing teams to deliver intuitive, emotionally intelligent service.
Key Responsibilities
- Maintain a visible, engaged presence in guest areas
- Conduct daily experience walkabouts and informal quality checks
- Observe guest behaviour and emotional cues to proactively adjust service
- Ensure guest communications reflect the group’s tone of voice
- Partner with Support Office, Marketing, Front Office, Hosts, F&B, Wellness, Fitness, Guides, Housekeeping and Activity Partners to ensure seamless experience delivery
- Elevate the quality of guest interaction beyond service delivery, through visible leadership and coaching
- Lead, coach, and inspire guest-facing teams to deliver intuitive, emotionally intelligent service
- Set clear expectations around presence, language, body language and guest interaction
- Facilitate experience-focused training and coaching sessions
- Identify and develop future talent within guest-facing teams
- Reinforce accountability while nurturing confidence and pride in service
- Ensure Guest Experiences trainings outcomes are lived within the property
- Act as the connector between departments, shaping a consistent guest-first mindset across the property
Requirements
Grade 12
A formal hospitality qualification
At least 5–8 years’ experience in luxury hospitality or lodge/hotel environments
Proven experience in guest relations or guest experience leadership/management
High emotional intelligence and strong interpersonal presence
Comfortable leading through influence rather than hierarchy
Exceptional written and verbal communication skills
Strong situational awareness and attention to detail
Exposure to guest experience design or service philosophy work
Familiarity with guest feedback platforms and PMS systems
Qualifications
No formal qualifications mentioned in the original job description.
Salary & Benefits
No salary information is provided in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Game Ranger Jobs in Mpumalanga
In Mpumalanga, the Game Ranger position is a highly sought-after role that requires a unique blend of naturalist skills, outdoor expertise, and law enforcement knowledge. Typically, Game Rangers in this region are employed by government agencies or private conservation organizations, working to protect and conserve the province’s rich biodiversity. Generally, the job market for Game Rangers in Mpumalanga is stable, with a strong demand for skilled professionals who can manage and maintain wildlife reserves, national parks, and game farms.
Salaries for Game Rangers in Mpumalanga vary widely depending on factors such as experience, company size, industry sector, and location. Typically, salaries range from R400 000 to R700 000 per annum, although this is a broad range and actual salaries may be higher or lower. Experience, qualifications, and specific job requirements can also impact salary levels. It’s essential for job seekers to research the market and factor in these variables when considering potential employment opportunities.
Common skills required for Game Rangers include a strong foundation in natural history, outdoor skills such as tracking and survival, law enforcement procedures, communication and interpersonal skills, physical fitness, and mental stamina. Generally, candidates with a combination of tertiary education (such as a degree in conservation biology, wildlife management, or a related field) and relevant work experience are well-suited for this role. Additionally, proficiency in languages such as Setswana, Afrikaans, or Zulu can be an asset.
Game Rangers often work across various industry sectors, including the financial services sector (through game reserve and tourism operations), technology industry (in corporate conservation initiatives), manufacturing sector (in protected areas management), and government agencies responsible for natural resources management. In some cases, Game Rangers may also work in non-profit organizations focused on conservation and wildlife preservation.
Career development opportunities for Game Rangers typically involve taking on additional responsibilities, such as leading conservation projects or managing teams of rangers. Advanced degrees or specialized training can also enhance career prospects and provide greater career flexibility. By developing a range of skills and expertise, Game Rangers can advance their careers and make meaningful contributions to the conservation and management of South Africa’s natural resources.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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