Upington: Field Service Technician posted by Citi-Tech South Africa
Posted on 2025-07-31 00:00:00
Employer | Citi-Tech South Africa |
---|---|
Category | Other IT/Computer |
Location | Northern Cape / Upington |
Job Summary
Role Purpose
The Field Service Technician will be responsible for overseeing and leading installations, repairs, and surveys on Wireless or Fibre Networks, with a focus on standard home or small basic business installations.
Key Performance Areas
General
- Follow standard operating procedures (SOPs) and established procedures.
- Collaborate closely with a Team Leader and Scheduler.
- Maintain project and safety documentation.
- Provide accurate reporting and updates on completed work.
- Ensure availability of necessary stock for scheduled work.
- Maintain and upkeep equipment.
- Adhere to all Health and Safety procedures.
- Complete all required SHER and OHS documentation.
- Troubleshoot Fibre-related issues such as splicing, testing, and dome management.
- Troubleshoot Wireless-related issues, including signal testing on CPEs, access points, and bandwidth capacity.
- Perform basic network troubleshooting for IP conflicts, firewall issues, and routing issues.
- Install VoIP systems.
- Deliver excellent customer service.
- Be available for overtime, weekend work, or emergency callouts as needed.
- Perform work at heights, including house roofs, telephone/gum poles, or large buildings.
- Work in crawl spaces and small areas for installation purposes.
Installations
- Receive daily job cards for new installations.
- Review job cards to ensure correct stock for installation.
- Confirm clients’ requirements and communicate any necessary adjustments to Sales or Technical Department.
- Install Fibre and Wireless CPEs.
- Perform internal and external cable runs for both Network and Fibre.
- Coordinate with Installation Team Leader to verify RF signal strength for Line-of-Sight (LOS) installations.
- Coordinate with Installation Team Leader to ensure correct Fibre signal strength and colour allocations.
- Set up basic access points and networks.
- Verify existing equipment functionality and client satisfaction.
- Upgrade firmware, perform clean-ups, and take quality control photos.
- Obtain confirmation from the team leader when installation is complete.
- Complete installation job cards with equipment details, technical information, and photos.
- Inspect sites for potential future issues, document with photos, and update accordingly.
- Update tickets with relevant information for job card completion and invoicing.
Call-out Repairs
- Confirm reported issues with clients.
- Perform efficient troubleshooting.
- Identify problems impacting Fibre or Wireless performance and propose solutions.
- Communicate any cost implications associated with the repair.
- Demonstrate knowledge of products and pricing.
- Resolve issues on-site or replace necessary equipment.
- Confirm completion of repair with client and ensure they test the solution.
- Ensure client satisfaction with the completed work.
- Obtain confirmation from the team leader when the repair is complete.
- Inspect sites for potential future issues, document with photos, and update accordingly.
- Update tickets with relevant information for job card completion and invoicing.
CPE Recovery (Wireless & Fibre)
- Remove equipment and perform cleanup.
- Complete recovery job cards documenting the removed equipment.
Requirements
Required Experience/Skills:
- 1 year of experience in Fibre Optic splicing (advantageous).
- 1 year of experience in RF/Wireless.
- Knowledge of network structures and crimping.
- Previous experience in the IT Industry is advantageous.
- Basic computer skills.
- Customer service experience.
- Basic Networking knowledge is beneficial.
- Technical training in Electronics, IT, Networking, VoIP, IP cameras, etc., is advantageous.
- Experience using Fibre Optic (FO) troubleshooting tools such as OTDR and Mass Fusion Splicing machines.
- Valid driver’s license and clean driving record.
- Strong analytical and problem-solving skills.
- Effective planning skills.
- Leadership skills.
- Proficiency in hand and power tools used in this role.
- Skilled in fibre cable termination with connectors.
- Familiarity with fusion splicing machine techniques.
- Strong manual dexterity and hand-eye coordination.
- Ability to work neatly and accurately.
- Technically minded.
- Ability to work in physically demanding environments, including lifting heavy equipment, climbing ladders, etc.
- Self-disciplined, motivated, and organized.
- Medically fit and able to work at heights.
Educational Requirements:
- High school diploma or equivalent (Grade 12).
- Specialized certifications would be advantageous.
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