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Upington: Field Service Technician posted by Citi-Tech South Africa

Upington: Field Service Technician posted by Citi-Tech South Africa

Posted on 2025-07-31 00:00:00

Job Summary

Role Purpose

The Field Service Technician will be responsible for overseeing and leading installations, repairs, and surveys on Wireless or Fibre Networks, with a focus on standard home or small basic business installations.

Key Performance Areas

General

  • Follow standard operating procedures (SOPs) and established procedures.
  • Collaborate closely with a Team Leader and Scheduler.
  • Maintain project and safety documentation.
  • Provide accurate reporting and updates on completed work.
  • Ensure availability of necessary stock for scheduled work.
  • Maintain and upkeep equipment.
  • Adhere to all Health and Safety procedures.
  • Complete all required SHER and OHS documentation.
  • Troubleshoot Fibre-related issues such as splicing, testing, and dome management.
  • Troubleshoot Wireless-related issues, including signal testing on CPEs, access points, and bandwidth capacity.
  • Perform basic network troubleshooting for IP conflicts, firewall issues, and routing issues.
  • Install VoIP systems.
  • Deliver excellent customer service.
  • Be available for overtime, weekend work, or emergency callouts as needed.
  • Perform work at heights, including house roofs, telephone/gum poles, or large buildings.
  • Work in crawl spaces and small areas for installation purposes.

Installations

  • Receive daily job cards for new installations.
  • Review job cards to ensure correct stock for installation.
  • Confirm clients’ requirements and communicate any necessary adjustments to Sales or Technical Department.
  • Install Fibre and Wireless CPEs.
  • Perform internal and external cable runs for both Network and Fibre.
  • Coordinate with Installation Team Leader to verify RF signal strength for Line-of-Sight (LOS) installations.
  • Coordinate with Installation Team Leader to ensure correct Fibre signal strength and colour allocations.
  • Set up basic access points and networks.
  • Verify existing equipment functionality and client satisfaction.
  • Upgrade firmware, perform clean-ups, and take quality control photos.
  • Obtain confirmation from the team leader when installation is complete.
  • Complete installation job cards with equipment details, technical information, and photos.
  • Inspect sites for potential future issues, document with photos, and update accordingly.
  • Update tickets with relevant information for job card completion and invoicing.

Call-out Repairs

  • Confirm reported issues with clients.
  • Perform efficient troubleshooting.
  • Identify problems impacting Fibre or Wireless performance and propose solutions.
  • Communicate any cost implications associated with the repair.
  • Demonstrate knowledge of products and pricing.
  • Resolve issues on-site or replace necessary equipment.
  • Confirm completion of repair with client and ensure they test the solution.
  • Ensure client satisfaction with the completed work.
  • Obtain confirmation from the team leader when the repair is complete.
  • Inspect sites for potential future issues, document with photos, and update accordingly.
  • Update tickets with relevant information for job card completion and invoicing.

CPE Recovery (Wireless & Fibre)

  • Remove equipment and perform cleanup.
  • Complete recovery job cards documenting the removed equipment.


Requirements

Required Experience/Skills:

  • 1 year of experience in Fibre Optic splicing (advantageous).
  • 1 year of experience in RF/Wireless.
  • Knowledge of network structures and crimping.
  • Previous experience in the IT Industry is advantageous.
  • Basic computer skills.
  • Customer service experience.
  • Basic Networking knowledge is beneficial.
  • Technical training in Electronics, IT, Networking, VoIP, IP cameras, etc., is advantageous.
  • Experience using Fibre Optic (FO) troubleshooting tools such as OTDR and Mass Fusion Splicing machines.
  • Valid driver’s license and clean driving record.
  • Strong analytical and problem-solving skills.
  • Effective planning skills.
  • Leadership skills.
  • Proficiency in hand and power tools used in this role.
  • Skilled in fibre cable termination with connectors.
  • Familiarity with fusion splicing machine techniques.
  • Strong manual dexterity and hand-eye coordination.
  • Ability to work neatly and accurately.
  • Technically minded.
  • Ability to work in physically demanding environments, including lifting heavy equipment, climbing ladders, etc.
  • Self-disciplined, motivated, and organized.
  • Medically fit and able to work at heights.

Educational Requirements:

  • High school diploma or equivalent (Grade 12).
  • Specialized certifications would be advantageous.

Click Go Apply to apply online!


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