Vereeniging: Administrative Assistant

About the Role

We are seeking a detail-oriented and customer-focused Administrative Assistant to join our Gauteng Branch in Vereeniging. As an administrative assistant, you will play a vital role in ensuring the smooth operation of our branch, providing excellent customer service, and maintaining accurate records.

Key Responsibilities

• Receive and process customer orders accurately and efficiently
• Prepare warehouse picking slips and supporting order documentation
• Process invoices and maintain accurate order records
• Communicate with customers regarding order status and product availability
• Resolve customer queries and escalate matters where required
• Maintain accurate customer files and documentation
• Liaise with warehouse personnel regarding stock availability
• Assist in maintaining accurate stock records
• Monitor stock levels and report shortages
• Ensure warehouse documentation is completed and filed correctly
• Assist with stock counts and reconciliations when required
• Coordinate customer collections and deliveries
• Liaise with courier companies and transport providers
• Prepare delivery notes, invoices, and waybills
• Track collections and deliveries to ensure efficient service
• Follow up on outstanding collection and delivery queries
• Respond professionally to customer enquiries
• Assist with pricing requests, stock availability checks, and quotations
• Build and maintain strong customer relationships
• Deliver excellent customer service at all times
• Manage branch petty cash and supporting records
• Assist with monthly costing reports and spreadsheets
• Process and maintain COD customer accounts
• Ensure invoicing is completed accurately and timeously
• Maintain electronic and manual filing systems
• Support branch administration and office management functions
• Assist with general administrative duties as required

Requirements

• 1–3 years’ administrative experience
• Computer literate with proficiency in Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Strong communication skills in both Afrikaans and English
• Excellent attention to detail and accuracy
• Strong organisational and time management skills
• Ability to work independently and as part of a team

Qualifications

• None specified

Salary & Benefits

• R8,000 – R13,000 per month (dependent on experience)
• Medical insurance benefit after successful completion of the 3-month probation period

Reporting Structure

Reports directly to the Branch Manager and Administrative Manager.