West Rand: Reservations Manager posted by Hospitality and Outdoor Ltd

Hospitality and Outdoor- Apply Today – Reservations Manager 4-star Lodge- Magaliesburg (Gauteng) To oversee and manage the reservations department, ensuring optimal occupancy, revenue maximization, and exceptional guest service standards aligned with a four-star lodge & spa experience. The Reservations Manager is responsible for managing booking systems, distribution channels, forecasting, reporting, and ensuring seamless communication between reservations, front office, sales, and operations teams. Requirements Diploma or Degree in Hospitality Management, Tourism, Business Administration, or related field. (Preferred) Minimum 3–5 years’ experience in reservations or front office in a 4-star or 5-star property. At least 2 years in a supervisory or managerial role. Experience within lodge, boutique hotel, or spa environment advantageous. Proficient in PMS (e.g., Apex, Opera, Protel, NightsBridge, etc.). Strong knowledge of OTA platforms and channel managers. Advanced Microsoft Excel skills. Revenue management knowledge. Understanding of South African hospitality market. Key responsibilities 1. Reservations & Revenue Management Oversee all reservations (direct, OTA, corporate, group, spa packages). Ensure accurate and timely processing of bookings. Manage room inventory, rate loading, and availability. Monitor daily pickup, occupancy, ADR, and RevPAR. Implement yield and pricing strategies in collaboration with management. Manage OTA platforms (e.g., Apply Below, Expedia) and channel manager systems. Control allotments and contracted rates. 2. Guest Experience & Service Standards Ensure all guest enquiries are handled professionally and within response time standards. Personalise bookings (special occasions, spa packages, dietary needs). Manage VIP reservations and special requests. Resolve booking-related guest complaints promptly and effectively. 3. Systems & Administration Oversee Property Management System (PMS) accuracy. Ensure all reservation records are updated and compliant. Generate daily, weekly, and monthly reports. Maintain filing systems and reservation documentation. Conduct regular system audits to prevent overbookings. 4. Team Leadership Supervise and train reservations staff. Develop SOPs for reservations processes. Conduct performance reviews and training needs analysis. Ensure coverage during peak seasons and high-demand periods. 5. Financial Control Forecast occupancy and revenue. Assist with budgeting and rate strategy. Monitor commission payments and OTA reconciliations. Minimize no-shows and cancellations through policy enforcement. 6. Sales & Marketing Collaboration Work closely with Sales & Marketing on promotions and packages. Assist with spa and accommodation bundling strategies. Analyse booking trends and market segments. Support local and international travel agent relationships. Package on offer · R 32 000 Negotiable (CTC) Starting Date: April 2026