Western Cape: Customer Success Manager posted by SA Commercial (Pty) Ltd

April 13, 2026 Jobs in South Africa

SA Commercial (Pty) Ltd

Western Cape

Client Services/Sales Support

Job Description

Responsibilities:

Customer Management and Retention: Develop and maintain strong relationships with existing clients, understanding their business objectives and ensuring exceptional customer satisfaction to drive retention.
Revenue Growth: actively prospecting within assigned clients, identifying opportunities, and passing to the sales team to convert leads into successful sales.
Value Demonstration: Conduct comprehensive needs assessments for clients, understanding their pain points and tailoring solutions to address their specific requirements. Provide consistent understanding to clients of the value they derive from their investment in iVvy.
Product Knowledge: Stay up to date with our product offerings, features, and competitive advantages to effectively present and position our solutions to clients.
Negotiation and Closing: Skilfully negotiate contract terms and close renewal deals with clients, ensuring mutual agreement on pricing, deliverables, and timelines.
Marketing: Support the marketing team through gaining customer reviews/testimonials on various platforms and fostering relationships with existing clients to have customers ready to provide references, recommendations, case studies and to participate in client councils as appropriate.
Client Support & Consulting: Provide exceptional customer support, promptly addressing any escalations, enquiries or concerns by engaging the appropriate internal team to address, whilst continuing to own the relationship. This includes managing the frequency and depth of engagement with clients based on pre-agreed expectations, providing consulting and/or training support to those clients.
Data Management: Regularly update and maintain accurate records, reports, and forecasts within HubSpot (and other areas as appropriate), providing insights on performance, customer health plus other key lead and lag indicators.
Market Research: Stay informed about industry trends, competitors, and market conditions to identify potential opportunities and stay ahead of market changes.

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Education & Experience:

Bachelor’s degree in business administration, marketing, or a related field is preferred, but equivalent work experience will also be considered.
Experience in the hospitality industry and/or B2B SaaS.
Minimum of three years’ experience in a customer-facing role, such as customer success, account management, or sales.
Proven track record of managing and growing customer accounts, driving customer satisfaction, lifting revenue, and achieving retention targets.

Travel:

This position may require occasional travel to client sites, industry events, and other iVvy offices.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Client Services/Sales Support Jobs in Western Cape

In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.

Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.

Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.

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These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.

Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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