Menu Close

Western Cape: Field Service Technician /On-Site Resource posted by AtripleA recruitment & temps

Western Cape: Field Service Technician /On-Site Resource posted by AtripleA recruitment & temps

Posted on 2025-07-15 00:00:00

Job Summary

Job Title: Field Service Technician /On-Site Resource (Western Cape)

Description:

This is a dual role that combines the responsibilities of a Field Service Technician (FST) and an On-Site Resource. The position requires occasional callouts to various client sites to perform installations, configurations, and technical support, while the majority of the time will be spent as an on-site resource handling daily AV equipment checks, incident management, and preventative maintenance.

Duties and Responsibilities:

Daily AV Equipment Checks:

Perform morning checks on AV equipment in booked meeting rooms to ensure readiness before meetings start

Proactive checks on AV systems during downtime to prepare for live meetings or events, ensuring all systems function correctly

Meeting & Event Support:

Assist with equipment setup, testing, and standby support for meetings, presentations, and events in areas like the Auditorium, Training Room, War Room, and other meeting spaces

Manage AV systems for Video Conferencing, Broadcasting, Delegate System Recordings, and other audio-visual functionalities

Ensure all projectors and AV systems are switched off after use

End-User Training:

Provide training on the use of AV equipment and systems to end-users and clients, including video conferencing and control systems like Crestron and Extron

Incident Reporting & Troubleshooting:

Manage AV and network service requests and incidents, responding promptly to logged issues across meeting rooms, pause areas, and other designated spaces

Conduct root cause analysis, troubleshooting technical issues, and resolving them onsite or escalating to the Company Service Desk when necessary

Document, troubleshoot, and resolve AV and network anomalies during site visits or remotely

Preventative Maintenance & Equipment Care:

Conduct regular preventative room and system checks following procedure, ensuring equipment reliability and proper functionality

Clean AV equipment (e.g., camera lenses, TV screens, projector fans) and perform routine tasks like changing projector lamps and cleaning filters

Ensure DSTV distribution and other broadcasting systems are functioning throughout the building

Installation, Configuration & Upgrades:

Install, configure, and troubleshoot AV/VC systems both onsite and remotely

conduct site surveys to assess needs for new installations and upgrades

Adhere to wiring and termination standards, ensuring AV installations are carried out to high standards

Advanced Fault-Finding & Technical Resolution:

Diagnose and resolve advanced technical issues related to AV systems, ensuring compliance with SLAs and response times

Program and configure control systems (Crestron, Extron) and video conferencing systems

Inventory Management & Reporting:

Manage inventory for necessary parts and equipment required for AV service and installations

Accurately document service activities, ensuring proper record-keeping for future reference and accountability

Collaboration & Cross-Training:

Work with technical teams and other departments to share insights, propose system improvements, and assist in pre-sales and post-sales activities

View Job  Western Cape: RESERVATIONIST posted by Morea House

Participate in cross-training to broaden technical expertise and support various technical areas

Client Interaction & SLA Adherence:

Act as a liaison between clients and internal teams, ensuring clear communication and swift issue resolution

Conduct regular quality assurance checks to ensure compliance with client requirements and company standards

Field Service & Support Flexibility:

Provide remote support, telephonic assistance, and on-site visits as needed.

Be available for overtime, travel, and standby duties

Support field service scheduling, dispatching, and installation tasks during non-field service periods

Ongoing Learning & Development:

Dedicate time to ongoing training and self-improvement to stay updated with industry trends, emerging technologies, and system enhancements

Contribute to the development of training materials and resources for both clients and internal teams

Minimum Requirements:

Education:

Matric/Senior Certificate (essential)

Preferred technical certification or diploma in electronics, IT, or related field Experience:

2-4 years of proven experience in AV/VC systems, specifically in field service, installations, and troubleshooting

Solid knowledge of Audio-Visual systems and technologies, including installation, wiring, cable termination, and adherence to best practice standards

Experience with video routing, switching, and conferencing endpoints (Crestron, Polycom, Avaya)

Basic room control experience and familiarity with DSP programming (advantageous)

Technical Skills:

Proficiency in Crestron (Non-Negotiable) and Extron AV/VC systems

Knowledge of leading AV technologies and audio-visual installation practices

Strong troubleshooting and problem-solving skills with the ability to work autonomously

Audio experience, including basic DSP programming, is advantageous

Additional Requirements:

Fluent in English (Reading and Writing)

Excellent communication, time management, and planning skills

Strong customer service aptitude with meticulous attention to detail

Must hold a valid driver’s license, have access to a personal vehicle, and be willing to travel to client sites

Proof of technical skills and experience is required

To apply, please submit your CV, as well as your latest payslip, to *****@*****.co.za

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Western Cape, Western Cape

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Western Cape: Business Developer posted by GSDI SA

Job Description Developing and executing strategies to acquire new clients in diverse industries, from transportation to retail, who are looking to enhance...

View Job  Bloemfontein: Vehicle Tracking Installation Technician, Bloemfontein posted by Mirna Butler Recruitment

View Job
Business Developer

Western Cape: Nail Tech/Supervisor-Qatar posted by Kozma&Kozma

Are you a talented and experienced Nail Technician with leadership skills? Our Luxury Salon in Qatar is looking for a Nail TechSupervisor to oversee our...


View Job
Nail Tech/Supervisor-Qatar

Western Cape: Retail Store Manager posted by The David Legacy

Two Retail Store Manager positions available, one at Barrydale Western Cape branch and one at Strandfontein Mitchells Plain branch.Our client in the food...


View Job
Retail Store Manager

Western Cape: Digital Content Planner posted by InteractiveMedia

Were a small but ambitious digital agency in Somerset West, near Cape Town, seeking a creative, organised, and proactive content planner to join our team....


View Job
Digital Content Planner

Western Cape: Sales Campus Manager posted by NA Consulting

Are you a self-motivated, driven, customer focused and assertive Sales Manager with strong leadership and mentoring skills. Can you close your own sales and...


View Job
Sales Campus Manager

Western Cape: Project Manager posted by Scholtz Partners International

Our client in the Airconditioning industry is looking for a Project Manager. The candidate will be responsible for overseeing projects to run smoothly and...


View Job
Project Manager

Western Cape: Admin Assistant posted by Talent Fox SA

Our client, a national food manufacturing company is seeking to employ an Admin Assistant to join their production facility in Cape Town.Minimum...


View Job
Admin Assistant

Western Cape: Junior Driver -Code 10 – George Area posted by Staffing-Jet

Responsible for transporting goods safely and efficiently while adhering to all traffic regulations and company policies whilst ensuring timely deliveries...


View Job
Junior Driver -Code 10 – George Area

Western Cape: TERREIN (SITE) VOORMAN – DRINGEND BENODIG posted by Jolene Van Schalkwyk

Verkieslik kennisondervinding van betonvloere betonvloerwerkeGeldige bestuurslisensieWoonagtig in KuilsrivierBrackenfell areaMoet in noue verband met 15...


View Job
TERREIN (SITE) VOORMAN – DRINGEND BENODIG

Western Cape: Retail Sales Assistant posted by Scholtz Partners International

VA Waterfront, Cape TownAre you passionate about luxury products, exceptional customer service, and working in a vibrant retail environment? Our client, a...


View Job
Retail Sales Assistant

Western Cape: Sales Representative – Urgent posted by Montana Recruitment

Sales Representative is Required by a Company in Western CapeExcellent communication skills both verbal and in written form. Experience in identifying and...


View Job
Sales Representative – Urgent

Western Cape: HR Officer (2IC to HR Manager) posted by Alu-Cab

Were Hiring HR Officer 2IC to HR ManagerLocation Cape Town Industry Manufacturing UnionisedCouncil MIBCOAre you an experienced and confident HR professional...


View Job
HR Officer (2IC to HR Manager)

Western Cape: Autos Press & Plating Team Leader – Maitland, Cape town posted by Paqueta Personnel

My client, a leading Manufacturing Company based in Maitland, Cape Town requires a competent and experienced Autos Press and Plating Team Leader to join...


View Job
Autos Press & Plating Team Leader – Maitland, Cape town

Western Cape: Sales Consultant posted by QPave

Join QPave as a Sales Representative in Cape TownAre you ready to advance your career in Sales? QPave, a leader in the paving industry, seeks a driven Sales...

View Job  Johannesburg: Safety Officer - Medical Industry posted by Deka Minas (Pty) Ltd

View Job
Sales Consultant

Western Cape: ASSISTANT DECEASED ESTATE ADMINISTRATOR posted by Marais Muller Hendricks Attorneys

ASSISTANT DECEASED ESTATE ADMINISTRATOR KUILS RIVERMarais Muller Hendricks Attorneys Kuils River, requires the services of an Assistant Deceased Estate...


View Job
ASSISTANT DECEASED ESTATE ADMINISTRATOR

Western Cape: SEO / GEO Specialist (German) posted by Swiss Gold Safe AG

To support our growing team, we are seeking a fully remote working, reliable, discreet, and proactive individual with experience in SEO and solid IT skills...


View Job
SEO / GEO Specialist (German)

Western Cape: EGG DONOR – #MAKE A DIFFERENCE#BECOME A HOPE-GIVER#JOIN US AS AN EGG DONOR posted by GiftOvLife

Are you a kind, healthy woman aged 19 to 32? Your generosity could give someone the greatest gift of all a family. What Is Egg Donation?Egg donation is a...


View Job
EGG DONOR – #MAKE A DIFFERENCE#BECOME A HOPE-GIVER#JOIN US AS AN EGG DONOR

Northern Suburbs: SALES MANAGER – Western Cape posted by AIM Personnel Services

SALES MANAGER WESTERN CAPE R850K PA PLUS INCENTIVE BONUSQualification in SalesMarketingFood TechnologyBaking is an advantage. 5Years FMCG Sales experience....


View Job
SALES MANAGER – Western Cape

Western Cape: Extruder Operator posted by First Draw Packaging

We are looking for a Plastic Extruder Operator to join our team Permanent Position in Blackheath Cape Town Must have 3 Years of experience in Plastic...


View Job
Extruder Operator

Western Cape: Extrusion Supervisor posted by First Draw Packaging

Plastic Film - Supervisor position We are based in Blackheath Cape Town Min 5 Years experience in film blowing Plastic Industry Must have mechanical...


View Job
Extrusion Supervisor

Western Cape: FIELD RESEARCHERS posted by PLUS 94

A leading Market Research Company seeks to employ the services of FIELD RESEARCHERS across South Africa to work on a project-to-project basis.Applicants...


View Job
FIELD RESEARCHERS

Western Cape: Field Researcher – Urgently Needed posted by PLUS 94

A leading Market Research Company seeks to employ the services of field researchers that reside in CAPE TOWN to work on a project-to-project basis....


View Job
Field Researcher – Urgently Needed

Western Cape: SHIFT GRAIN MILLER/PRODUCTION MNGR posted by PAR EXCELLANCE

WheatMaize Miller W-A or M-A Grain Fumigation 5 years of grain milling exp post trade test. Managing all aspects of 8,5tonhr 31,25 tonhr flour mill....


View Job
SHIFT GRAIN MILLER/PRODUCTION MNGR

Western Cape: Product Manager – Remote posted by Executive Placings

An exciting opportunity exists to join a leading Destination Management Company in a remote Product Manager role. This position is permanent and is open to...


View Job
Product Manager – Remote

Western Cape: Paramedics posted by Complete Healthcare Services

Paramedics Required BLS, ILS.Requirements Minimum Educational Qualifications Successfully completed an appropriate Basic Life Support BLS or Intermediate...


View Job
Paramedics

Share this to someone who needs a job:
Posted in Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area