Western Cape: Field Service Technician /On-Site Resource posted by AtripleA recruitment & temps

About the Role

AtripleA recruitment & temps is seeking a highly skilled Field Service Technician /On-Site Resource to join our team in Western Cape. This dual role combines the responsibilities of a Field Service Technician and an On-Site Resource, requiring occasional callouts to client sites for installations, configurations, and technical support. The successful candidate will spend most of their time as an on-site resource handling daily AV equipment checks, incident management, and preventative maintenance.

Key Responsibilities

• Daily AV Equipment Checks:
• Perform morning checks on AV equipment in booked meeting rooms to ensure readiness before meetings start
• Proactive checks on AV systems during downtime to prepare for live meetings or events, ensuring all systems function correctly

• Meeting & Event Support:
• Assist with equipment setup, testing, and standby support for meetings, presentations, and events in areas like the Auditorium, Training Room, War Room, and other meeting spaces
• Manage AV systems for Video Conferencing, Broadcasting, Delegate System Recordings, and other audio-visual functionalities

• End-User Training:
• Provide training on the use of AV equipment and systems to end-users and clients, including video conferencing and control systems like Crestron and Extron

• Incident Reporting & Troubleshooting:
• Manage AV and network service requests and incidents, responding promptly to logged issues across meeting rooms, pause areas, and other designated spaces
• Conduct root cause analysis, troubleshooting technical issues, and resolving them onsite or escalating to the Company Service Desk when necessary

• Preventative Maintenance & Equipment Care:
• Conduct regular preventative room and system checks following procedure, ensuring equipment reliability and proper functionality
• Clean AV equipment (e.g., camera lenses, TV screens, projector fans) and perform routine tasks like changing projector lamps and cleaning filters

• Installation, Configuration & Upgrades:
• Install, configure, and troubleshoot AV/VC systems both onsite and remotely
• Conduct site surveys to assess needs for new installations and upgrades
• Adhere to wiring and termination standards, ensuring AV installations are carried out to high standards

• Advanced Fault-Finding & Technical Resolution:
• Diagnose and resolve advanced technical issues related to AV systems, ensuring compliance with SLAs and response times
• Program and configure control systems (Crestron, Extron) and video conferencing systems

• Inventory Management & Reporting:
• Manage inventory for necessary parts and equipment required for AV service and installations
• Accurately document service activities, ensuring proper record-keeping for future reference and accountability

• Collaboration & Cross-Training:
• Work with technical teams and other departments to share insights, propose system improvements, and assist in pre-sales and post-sales activities
• Participate in cross-training to broaden technical expertise and support various technical areas

• Client Interaction & SLA Adherence:
• Act as a liaison between clients and internal teams, ensuring clear communication and swift issue resolution
• Conduct regular quality assurance checks to ensure compliance with client requirements and company standards

• Field Service & Support Flexibility:
• Provide remote support, telephonic assistance, and on-site visits as needed
• Be available for overtime, travel, and standby duties
• Support field service scheduling, dispatching, and installation tasks during non-field service periods

Requirements

• Education: Matric/Senior Certificate (essential)
• Experience: 2-4 years of proven experience in AV/VC systems, specifically in field service, installations, and troubleshooting
• Solid knowledge of Audio-Visual systems and technologies, including installation, wiring, cable termination, and adherence to best practice standards

Qualifications

None mentioned.

Salary & Benefits

Salary details not specified.