Western Cape: Housekeeping Supervisor posted by Hospitality Hire

Key Responsibilities

Team Leadership & Supervision

• Supervise, train, and motivate housekeeping staff, including Room Attendants and support personnel.
• Allocate daily tasks and monitor completion to maintain efficiency and high standards.
• Conduct regular performance feedback and coaching sessions.

Quality & Standards

• Ensure guest rooms, public areas, and back-of-house spaces are cleaned and maintained to hotel standards.
• Perform quality inspections and address any issues immediately.
• Maintain consistency in presentation, hygiene, and guest amenities.

Guest Service & Experience

• Respond promptly to guest requests, complaints, or special requirements.
• Ensure that the housekeeping team delivers an exceptional guest experience at all times.

Inventory & Stock Control

• Monitor and manage cleaning supplies, linen, and guest amenities.
• Ensure correct handling, storage, and usage to minimize loss or waste.

Health, Safety & Compliance

• Enforce hygiene, safety, and health protocols across the housekeeping department.
• Conduct regular training and toolbox talks on safe cleaning practices and proper use of chemicals.

Reporting & Administration

• Maintain records of staff attendance, room inspections, and inventory usage.
• Assist management with housekeeping reports and operational planning.
• Support recruitment and onboarding of new housekeeping team members.

Qualifications & Education Requirements

• Minimum Grade 12 or equivalent.
• Formal training in hospitality or housekeeping management is advantageous.

Experience

• Minimum 2–3 years in a supervisory role within a hotel housekeeping environment.
• Experience in a 4 or higher hotel is preferred.

Preferred Skills

• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Attention to detail and commitment to high standards.
• Effective communication and interpersonal skills.
• Ability to resolve issues efficiently and maintain a positive work environment.

Important Application Notes

• Must hold a valid South African ID.
• Only candidates with relevant experience will be shortlisted.
• Ensure your CV is 100% updated.
• All applicants will attend a virtual introduction interview.

Recruitment aligns with the company’s Employment Equity Plan.