Job Description
About the Role
Craven Cottage CC is seeking an experienced IT Support Engineer to join our team. As a key member of our support infrastructure, you will provide high-quality technical assistance to all departments and staff, ensuring seamless operations and minimizing downtime. Your expertise in managing complex networks, maintaining software systems, and providing exceptional guest experiences will be invaluable to our ultra-luxury property.
Key Responsibilities
- Provide first and second-line technical support to all departments and staff.
- Install, configure, and maintain hardware including PCs, printers, servers, and network equipment.
- Manage and monitor the hotel’s network infrastructure, including Wi-Fi, LAN, and VLAN environments.
- Support and maintain the Property Management System (PMS), POS systems, and all hotel-specific software.
- Perform regular system backups, updates, and security patching.
- Manage user accounts, access controls, and Active Directory/domain administration.
- Liaise with software vendors and third-party IT service providers.
- Maintain an IT asset register and ensure all equipment is properly documented.
- Ensure cybersecurity best practices are followed, including firewall management and staff awareness.
- Support audio-visual equipment in meeting rooms, event spaces, and public areas.
- Respond to IT-related guest requests (e.g., connectivity issues) with urgency and professionalism.
- Maintain IT documentation, user manuals, and standard operating procedures.
Requirements
National Diploma or Degree in Information Technology or Computer Science.
Microsoft Certified (MCP, MCSA, or equivalent) advantageous.
Minimum 2–3 years’ IT support experience; hotel or hospitality environment preferred.
Experience with Opera PMS or equivalent hotel systems advantageous.
Networking certifications (CompTIA Network+, CCNA) advantageous.
Qualifications
Formal education/certifications not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Media/Photography Jobs in Western Cape
The Western Cape, South Africa is home to a thriving media and photography industry, offering a range of career opportunities for those with a passion for visual storytelling and digital content creation. Typically, this field is driven by the growth of technology and social media, leading to an increased demand for skilled professionals who can produce high-quality content.
Generally, salaries in this industry vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad salary ranges for media and photography positions in Western Cape typically fall within the following bands: R300 000 – R600 000 per annum for junior roles, and R600 000 – R1 200 000 per annum for senior or specialized positions. However, salaries can fluctuate based on individual circumstances, industry trends, and geographic location.
Common skills required for media and photography roles in Western Cape include proficiency in Adobe Creative Suite, experience with camera equipment and editing software, strong visual storytelling skills, attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure. Additionally, knowledge of SEO principles, social media platforms, and content management systems can be beneficial.
The financial services sector, technology industry, and manufacturing sector are common industries that employ media and photography professionals in Western Cape. Other sectors, such as tourism, education, and healthcare, also value the skills offered by this profession. Often, companies in these sectors require media professionals to create engaging content for their websites, social media channels, and marketing materials.
Career development opportunities for media and photography professionals in Western Cape are diverse and varied. Typically, senior roles involve leading teams of photographers and editors, while specialized positions may focus on video production, social media management, or brand storytelling. Common career progression paths include moving from junior to senior roles within the same company, taking up freelance work, or starting one’s own business. With experience and continuous skill-building, professionals in this field can expect to see significant growth and advancement opportunities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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