Western Cape: Marketing Researcher / Interviewer posted by Time Personnel

About the Role

We are seeking a skilled Marketing Researcher/Interviewer to join our team at Time Personnel in Cape Town. The successful candidate will be responsible for conducting market research, interviewing customers, and providing insightful analysis to support business growth.

Key Responsibilities

• Plan, prepare, and manage field research schedule and conduct interviews with customers
• Record conversations and take down detailed notes about conversations and observations
• Write clear and logical discussion guides
• Observe patterns (thematic saturation), test, and stretch ideas
• Bring creative energy and conceptual thinking to projects, helping translate complex findings into meaningful narratives
• Work collaboratively with the full team to ensure the client brief and the project have creative stretch
• Share updates and new insights with the team
• Communicate possible delays or challenges to the Field Lead
• Support the top-line summary from the field, synthesizing early findings and themes into a clear, concise write-up after the first two days in field, then refining and updating it daily
• Break down complex information into digestible, relatable insights with the team into key insights that clients can easily grasp
• Brief and handover findings and interview recordings to Editor and Report Writer for further editing
• Ensure that data is uploaded timeously to the right place
• Work with Admin-team to ensure respondents and recruiters are paid on time
• Manage field kit and required documents, stimulus, etc.

Requirements

• Matric, or relevant qualification
• Qualification or degree in Psychology, Sociology, Communications, or a related field
• Background in social science, social work, journalism, or anthropology preferred
• Valid SA driver’s license and own vehicle, willing to travel to interviews
• Available to work office hours, Monday to Friday 08:30-16:30
• Computer literate in MS Office
• Experience or exposure to research, interviewing, or community work
• Skilled at interviewing, listening, and observing in nuanced, sensitive ways
• Comfortable working and engaging in diverse environments, cultures, and communities
• Good writing, synthesis, and reflection skills
• Strong communication and listening skills, able to handle sensitive situations with care
• Deeply curious and interested in people and their worlds
• Thorough, patient, and methodical, able to follow a thread until it makes sense
• Able to improvise and find practical solutions on the go
• Combine logic with emotional intelligence
• Curious explorer, always seeking to understand, not just to confirm

Qualifications

Matric, or relevant qualification

Qualification or degree in Psychology, Sociology, Communications, or a related field

Background in social science, social work, journalism, or anthropology preferred

Salary & Benefits

R negotiable dependent on experience