Western Cape: Meetings and Banqueting Operations Manager posted by Hospitality Hire
Posted on 2025-09-13 00:00:00
| Employer | Hospitality Hire |
|---|---|
| Category | Food & Beverage |
| Location | Western Cape / Western Cape |
Job Summary
Their vision: to become Cape Town’s most loved hotel.
We’re seeking an experienced Meetings & Events Manager to join their leadership team and take ownership of the hotel’s conference, banquet, and event operations. If you live and breathe these values – Teamwork, Respect, Innovation, Accountability, Passion, and Integrity – then this opportunity is for you.
Key Responsibilities
? Commercial & Business Development
- Actively source and secure new meetings and events business.
- Build and maintain strong client relationships, analyze market trends, and implement revenue-maximizing strategies.
- Manage departmental budgets, forecasts, and financial reporting.
? Operations & Event Execution
- Oversee the planning, coordination, and flawless execution of all events.
- Ensure accurate Banquet Event Orders (BEOs) and conduct client site inspections.
- Maintain high standards of service, safety, and cleanliness.
? Leadership & Team Management
- Lead, coach, and inspire the Meetings & Events team.
- Manage recruitment, onboarding, training, and performance.
- Foster a culture of accountability, professionalism, and service excellence.
? Guest Experience & Communication
- Serve as the primary client liaison, anticipating and exceeding guest expectations.
- Monitor feedback and implement improvements to encourage repeat business.
? Quality & Compliance
- Ensure events comply with brand standards, health & safety regulations, and internal procedures.
- Collaborate across departments for seamless event delivery.
? Financial & IT Responsibilities
- Plan budgets and track departmental performance.
- Manage Opera system entries, invoicing, payments, and vendor processes.
- Champion technology and IT tools to streamline operations.
Requirements
- Minimum 3 years’ experience in meetings, events, or banquet management.
- Degree or diploma in Hospitality Management (advantageous).
- Proven commercial acumen and ability to drive revenue growth.
- Strong leadership, organisational, and interpersonal skills.
- Excellent client service orientation and communication abilities.
- Proficiency in MS Office, Opera PMS, and event management systems.
Key Competencies
? Event Planning & Execution
? Commercial Acumen & Business Development
? Leadership & Team Management
? Client Service Excellence
? Operational & Compliance Expertise
Important Application Notes
- Must hold a valid South African ID.
- Only candidates with relevant experience will be shortlisted.
- Ensure your CV is 100% updated.
- All applicants will attend a virtual introduction interview.
- Recruitment aligns with the company’s Employment Equity Plan.
Click Go Apply to apply online!
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