Western Cape: Support Technician posted by IT Empowerment Consulting

March 15, 2026 Jobs in South Africa

IT Empowerment Consulting

Western Cape

Automotive Technician

Job Description

Manage, maintain and repair IT systems
Maintain the company’s computer services and equipment
Provide guidance and best practices to Junior Support Technicians
Build partner relationships with client and be trusted IT Advisor
Ensure that contracted customer Service Level Agreements are met (resolved)
Ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
Ensure that calls are logged retrospectively if no call was logged for work completed (No ticket No Ride)
Ensure that calls are checked and updated with the latest updates until call closure
Ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal support
Administer User and Computer accounts, as well as Group membership in AD
Perform various tests on all hardware platforms and networks and document all operating system software
Practice Expert knowledge on Preventative Maintenance
Coordinate with Internal IT staff and customer to resolve technical issues and escalate same if required
Identify and resolve all hardware and software issues
Installing, Configuring and Updating required hardware and software
Troubleshooting and diagnosing to detect and solve technical problems
Design and perform various tests on applications according to required standards
Maintain and develop all user applications and define specifications based on client requirements
Ensure that best practices are adhered to
Ensure that Standard Operation Procedures are followed
Provide input to the Monthly Operations Report
Ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users
Backup Engineers for customers and support staff where required
Manage requests/calls escalated to Vendors and 3rd Parties
Train employees to analyse and repair all product failures and analyse customer requirements.
Ensure adherence to all Company processes, policies, and procedures as per prescribed compliance
Ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.

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Requirements for success in this role are:

CompTIA A+ certification
CompTIA N+ certification
ITIL Foundation Certification

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Automotive Technician Jobs in Western Cape

In the Western Cape region of South Africa, the automotive industry is a significant sector with many opportunities for skilled technicians. Generally, the demand for trained and experienced automotive technicians remains high, driven by the constant need for maintenance and repairs in the province’s fleet of vehicles.

Typically, salaries for automotive technicians in the Western Cape can vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges are difficult to pinpoint, it is common for entry-level technicians to earn between R30 000 and R50 000 per annum, with more senior roles potentially commanding higher salaries, often ranging from R60 000 to R100 000 or more, depending on qualifications, experience, and specific company requirements. However, these figures are only general guidelines and may not reflect the actual compensation for individual positions.

Common skills required for automotive technicians in Western Cape include mechanical aptitude, problem-solving abilities, excellent communication skills, and a strong understanding of vehicle systems and components. Additionally, many employers place a high value on technical certifications, such as those offered by the National Association of Automobile Engineers (NAFE) or the South African Bureau of Standards (SABS). Other valuable assets often include proficiency in diagnostic tools, experience with computerized engine management systems, and a basic understanding of electrical and electronic systems.

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The automotive industry sector in Western Cape commonly employs technicians across various sub-sectors, including manufacturing, financial services, transportation, and government. In the manufacturing sector, for example, technicians may work on assembly lines, inspecting and maintaining vehicles to ensure they meet quality standards. In contrast, those working in the financial services sector might focus on servicing luxury vehicles owned by high-net-worth individuals or companies.

Career development opportunities are also available for automotive technicians in Western Cape, with many employers providing training programs or career advancement schemes. Typically, technicians can progress from junior roles to senior positions, such as team leader or supervisor, after gaining several years of experience and completing relevant training or certifications.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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