Westville: Quality Assurance Agent (x2) (Call Centre) posted by Serveco Distribution

February 19, 2026 Jobs in Durban

Job Description

About the Role

We are seeking two experienced Quality Assurance Agents to join our team in Westville, Durban. As a QA Agent, you will play a crucial role in ensuring the quality of our customer interactions and driving continuous improvement across the business.

Key Responsibilities

Monitor and evaluate calls, leads, and customer interactions for quality and compliance
Provide feedback and coaching to agents to improve performance and customer outcomes
Identify trends, gaps, and training needs across the sales team
Ensure adherence to company policies, procedures, and regulatory requirements
Compile QA reports and share actionable insights with management
Support continuous improvement initiatives across the business

Requirements

Minimum 2 years Quality Assurance experience (call centre / sales QA preferred)
Insurance industry experience (non-negotiable)
Sales experience or experience working closely with sales teams
Strong attention to detail and ability to spot compliance risks
Confident communicator with coaching/feedback skills
Strong reporting and administrative ability (Excel / Google Sheets is a plus)

Qualifications

None specified

Salary & Benefits

Not mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Durban

In Durban, the sales industry is driven by a thriving economy with a strong focus on trade and commerce. Generally, sales positions are in high demand across various sectors, making it a competitive field for job seekers. Typically, sales professionals in Durban can expect to find opportunities in industries such as technology, financial services, manufacturing, and more.

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When it comes to salary expectations, common ranges for sales positions in Durban vary widely depending on factors like experience, company size, industry sector, and performance. Broadly speaking, entry-level sales roles may start within the R200 000 – R400 000 per annum range, while senior sales professionals can expect salaries ranging from R500 000 to over R1 million per year. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances.

To succeed in a sales role, common skills include strong communication and interpersonal skills, the ability to build rapport with clients, a solid understanding of product knowledge, technical skills such as CRM software proficiency, negotiation and closing techniques, and often, experience working in a fast-paced environment. Additionally, a degree or diploma in business, marketing, or a related field is often beneficial for sales professionals.

Sales positions can be found across various industries, including the technology industry, financial services sector, manufacturing sector, and more. In Durban, companies in these sectors frequently require skilled sales professionals to drive revenue growth and expand their customer base.

Career development opportunities are common in sales roles, with many professionals progressing from entry-level positions to senior leadership or management roles within a few years. Typically, career advancement is tied to performance, experience, and industry certifications. Some common next steps for sales professionals may include moving into sales management or leadership roles, taking on additional responsibilities such as business development or strategic planning, or exploring opportunities in related fields like account management or business consulting.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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