Westville: Retail Store Assistant – Pavilion (Nutun Site) posted by Dis-Chem Pharmacies

About the Role

Dis-Chem Pharmacies is seeking a Retail Store Assistant to join our Pavilion (Nutun Site) store team. As an integral part of our operations, you will play a crucial role in ensuring the smooth day-to-day management of the store. With your skills and experience, we are confident that you can provide exceptional customer service while assisting with operational and administrative duties.

Key Responsibilities

• Manage and report all customer compliments and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customers with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock.
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.

Requirements

• Basic computer skills (Word, Excel and Outlook).
• SAP.
• Retail experience.

Qualifications

• Grade 12 / Matric

Salary & Benefits

Market-related salary. Medical aid. Provident fund Staff account