Job Description
About the Role
We are seeking an experienced and multi-skilled couple to join our team as Assistant General Managers at our Wild Coast resort. As the second-in-command to the General Manager, you will be responsible for overseeing daily operations, guest experience, financial performance, and staff management of a remote coastal resort. This is a hands-on, live-in role that requires adaptability in a remote environment.
Key Responsibilities
- Partner 1: Operations & Guest Experience:
- Resort Operations
- Oversee Front Office, Housekeeping, F&B, and Maintenance
- Ensure seamless daily operations and 5 service delivery
- Act as Duty Manager when required
- Maintain brand standards and SOP compliance
- Guest Relations
- Welcome and host guests (highly visible role)
- Handle complaints and service recovery professionally
- Drive guest satisfaction and online reputation (TripAdvisor, Google)
- Personalise guest experiences (VIP hosting, special occasions)
- Partner 2: Administration, Finance & HR:
- Financial Management
- Assist with budgets; forecasts, and financial reporting
- Monitor revenue, expenses, and cost control
- Manage procurement, stock, and supplier accounts
- Oversee petty cash and banking processes
- Reservations & Revenue
- Manage booking systems and OTA platforms
- Monitor occupancy and implement pricing strategies
- Handle group bookings and special packages
- Support revenue optimisation
- Human Resources:
- Recruitment; onboarding, and staff training
- Maintain HR records and compliance
- Manage payroll inputs and staff welfare
- Oversee staff accommodation (common in remote resorts)
- Administration & Compliance:
- Ensure compliance with: Health & Safety regulations Labour laws Licensing requirements
- Compile operational and financial reports
- Liaise with head office or owners
Requirements
- Education: Diploma/Degree in Hospitality Management, Hotel Management, Business Management
- HACCP / Food Safety certification (advantageous)
- First Aid certification (advantageous)
- Experience: 35+ years in senior hospitality roles (e.g., Lodge Manager, Operations Manager)
- Experience in: Remote / coastal / resort environments (highly preferred)
Qualifications
- Formal education/certifications: Diploma/Degree in Hospitality Management, Hotel Management, Business Management
Salary & Benefits
Salary and benefits will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Eastern Cape
The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.
In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.
Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.
The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.
Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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