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Johannesburg: Customer Liaison

Johannesburg: Customer Liaison

Posted on 2025-04-17 00:00:00

Employer Unspecified
Category Customer service / support
Location Gauteng  / Johannesburg

Job Summary

JOB DESCRIPTION INFORMATION: Job Title: Customer Liaison Employment Type: Permanent Work Model: Onsite JOB CONTEXT: We are seeking an experienced and customer-focused Customer Liaison to join our team in the automotive industry. The ideal candidate will act as the primary point of contact between our customers and internal departments, ensuring a seamless, informed, and satisfying customer experience from initial inquiry through to post-sale support. Your experience in the automotive sector will be vital in providing knowledgeable, accurate, and timely assistance to our clients. Duties and Responsibilities: Act as the first point of contact for customer inquiries related to vehicle purchases, services, or support. Provide expert guidance and information on automotive products, services, and warranties. Coordinate with sales, service, and technical departments to ensure timely resolution of customer concerns. Maintain and build strong relationships with clients, ensuring repeat business and positive word-of-mouth. Follow up with customers post-service or post-sale to ensure satisfaction and collect feedback. Assist in resolving any complaints or issues in a professional and empathetic manner. Maintain detailed records of customer interactions using CRM systems. Support the development of customer service protocols and suggest process improvements. Help coordinate delivery logistics and scheduling for vehicle purchases or service appointments. Represent the company at industry events or customer engagement activities when required. Skills Requirements: Industry Experience: Proven experience in a customer service or liaison role within the automotive industry (e.g., dealership, manufacturer, fleet services, auto parts, etc.). Product Knowledge: Familiarity with automotive products, vehicle specifications, service processes, and industry terminology. Customer Service Skills: Strong interpersonal and communication skills both verbal and written. Empathy and patience when dealing with customer concerns or complaints. Organizational Abilities: Strong multitasking and time-management skills. Ability to coordinate across departments (sales, service, logistics, etc.). Tech Savviness: Proficiency in customer relationship management (CRM) software. Comfortable with Microsoft Office Suite (Word, Excel, Outlook). Familiarity with dealership management systems is a bonus. Experiences: Experience in the automotive industry. Panel Beater Background. Package & Remuneration: Will be agreed based on qualifications, applicable Automotive / Panel beater experience and previous earnings.

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