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Franschhoek: Duty Manager posted by IntelliStaff

Franschhoek: Duty Manager posted by IntelliStaff

Posted on 2025-07-07 00:00:00

Job Summary

Area: Franschhoek, Cape Town

Overview: We are seeking a dynamic and experienced Hotel Duty Manager to join our client’s prestigious wine estate, renowned for its sophisticated luxury accommodation and 5-star guest experiences. As the Hotel Duty Manager, you will play a pivotal role in ensuring the seamless operation of our client’s hotel, maintaining the highest standards of service, and upholding their reputation for excellence in hospitality.

Key Responsibilities:

  1. Guest Experience Management:
    • Ensure guests receive exceptional service from arrival to departure.
    • Handle guest feedback and resolve any issues promptly and professionally.
    • Anticipate guest needs and maintain a proactive approach to enhancing their experience.
  2. Operations Oversight:
    • Supervise daily hotel operations to ensure smooth functioning of all departments.
    • Coordinate with housekeeping, front desk, F&B, and maintenance teams to maintain high standards.
    • Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
  3. Team Leadership:
    • Lead and motivate a diverse team of hotel staff, fostering a positive work environment.
    • Provide coaching, training, and development opportunities for team members.
    • Ensure all staff adhere to company policies and procedures, maintaining professionalism at all times. 
  1. Revenue and Cost Management:
    • Monitor and control hotel expenses and ensure budgetary guidelines are followed.
    • Maximize revenue through effective upselling techniques and yield management strategies.
    • Collaborate with the sales and marketing team to promote hotel services and packages.
  2. Safety and Compliance:
    • Ensure compliance with health, safety, and security regulations.
    • Implement emergency procedures and maintain a safe environment for guests and staff.
    • Conduct regular audits and inspections to uphold standards of cleanliness, safety, and hygiene.
  3. Event Coordination:
    • Oversee the planning and execution of events and special occasions hosted at the hotel.
    • Coordinate with event organizers, ensuring all arrangements meet guest expectations and specifications.

Qualifications:

  • Proven experience as a Duty Manager or similar role in a luxury hotel environment.
  • Strong leadership skills with the ability to motivate and inspire a diverse team.
  • Exceptional communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Knowledge of hotel management software (PMS) and MS Office proficiency.
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Education and Certification:

  • Relevant certifications in hospitality management or equivalent experience.

Additional Requirements:

  • Flexibility to work evenings, weekends, and holidays as needed.
  • A passion for delivering unparalleled guest experiences and a commitment to excellence.

Click Go Apply to apply online!


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