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South Africa: 1st Line IT Support posted by Greys Recruitment

South Africa: 1st Line IT Support posted by Greys Recruitment

Posted on 2025-07-27 00:00:00

Job Summary

Role Overview

The primary purpose of this role is to serve as the first point of contact for all IT-related queries, offering remote and on-site support, resolving incidents efficiently, and escalating issues as necessary in line with service standards.

Key Responsibilities

  • Manage incoming IT tickets via the service desk tool.
  • Provide technical support for internal systems, hardware, software, and applications.
  • Troubleshoot and resolve issues at first contact where possible.
  • Escalate complex issues to 2nd line support when needed.
  • Ensure adherence to Service Level Agreements (SLAs).
  • Maintain accurate documentation of issues and solutions.
  • Deliver exceptional customer service at all times.

Minimum Requirements

  • A+ Certification (Required)
  • Microsoft Certifications and/or Service Desk Support Certificate (Advantageous)
  • 1–2 years’ experience in a Helpdesk or IT Support role
  • Experience with ITSM tools and service desk ticketing systems
  • Office 365 support experience (user and group management)
  • Knowledge of Windows 10/11 and Microsoft Office (2016–O365)
  • Basic understanding of networking and PC hardware setup
  • Strong problem-solving and communication skills

Preferred Skills

  • ITIL Foundation certification
  • Understanding of Active Directory
  • Familiarity with basic networking concepts

How to apply:

How to apply:

  1. Follow the link to our job seekers ’ page – www.********.co.za
  2. Search for the job title.
  3. Click Apply to submit your CV.

Click Go Apply to apply online!


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