Cape Town: Group Reservations Consultant (Hospitality) (Knysna) posted by Datafin
Posted on 2025-09-20 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Handle all group booking inquiries, providing prompt and accurate responses.
- Process group reservations, ensuring all details such as rooming lists, meal plans, and special requests are accurately recorded.
- Monitor group allocations, release periods, and ensure booking deadlines are met.
- Negotiate group booking contracts, deposits, and payment schedules with clients.
- Prepare and send quotes and contracts to potential group clients.
- Collaborate with the Revenue team to ensure pricing and availability align with hotel objectives.
- Ensure all tentative group bookings are confirmed within the agreed timeframe.
- Maintain and update the groups pipeline for all bookings.
- Serve as the primary point of contact for group clients before, during, and after their stay.
- Manage relationships with travel agents, corporate clients, and event planners.
- Coordinate and conduct site inspections for prospective group bookings.
- Communicate group details and special requests with relevant hotel departments (Front Office, Housekeeping, Food & Beverage).
- Assist clients with itinerary planning and additional service requests.
- Maintain accurate and up-to-date records in the reservation system and CRM.
- Process contracts, invoices, and deposit payments, ensuring timely follow-up.
- Ensure all group bookings are properly documented and accessible.
- Generate reports on group booking performance, revenue, and occupancy trends.
- Monitor and update group booking policies and procedures as required.
- Identify opportunities to optimize revenue through upselling additional services (dining packages, spa treatments, excursions).
- Monitor group booking patterns and recommend strategies for revenue growth.
- Track and report on group booking performance, cancellations, and rebooking trends.
- Provide insights to the Sales team on market trends and competitor activities.
- Handle booking discrepancies, last-minute changes, and special requests.
- Coordinate with relevant departments to ensure group needs and expectations are met.
- Resolve urgent booking modifications and communicate changes effectively.
- Assist in resolving billing and payment issues related to group reservations.
- Matric/Grade 12 or equivalent.
- Minimum 3 years experience in hotel reservations, front office, or a similar role, with a focus on group bookings.
- Proficiency in hotel reservation systems, Opera preferred.
- Strong understanding of hotel group booking policies, pricing strategies, and contract negotiation.
- Excellent verbal and written communication skills in English.
- Strong organizational and multitasking skills.
- High attention to detail and accuracy in handling bookings and contracts.
- Able to work under pressure and meet tight deadlines.
- Strong customer service orientation with a problem-solving mindset.
- Excellent teamwork and collaboration with other hotel departments.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Ability to build and maintain strong relationships with clients and stakeholders.
- Sales and negotiation experience.
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