Johannesburg: Telebet Consultant

Requirements: Grade 12 Minimum 1 2 years experience working in call centres (essential) Experience working in a betting environment Customer service principles and practices Knowledge of the rules of a wide variety of sports and betting products Understanding of odds and betting Compliance procedures and regulations, knowledge of betting systems Strong numerical abilities to calculate odds, payouts, and process bets accurately Confident team player who is presentable, positive, service oriented Attention to detail and ability to multitask while maintaining accuracy Ability to work in a fast-paced environment and handle high call volumes efficiently. The ability to multitask, work well under pressure and have problem solving skills Exceptional telephone etiquette and active listening skills Ability to listen with empathy Proficiency English verbal and written communication skills Analytical and excellent problem-solving abilities Strict adherence to meeting deadlines with high attention to detail Strong moral principles – ability to uphold and demonstrate the highest level of integrity in all situations and recognise standards required by business Key Responsibiltiies: 1. Customer Service Ensure product and tote rules in place to assist customers effectively and promptly To achieve and exceed customer satisfaction Answer calls promptly and ensure all engagements with customers are professional, friendly and helpful phone, email and chat channels. Knowledgeable on product and tote rules to assist customers promptly and efficiently. Wager Processing: Ensure 100% accuracy when placing customer bets into the betting system as well as calling back the bets placed to the customer. Minimise customer complaints and ensure that queries are dealt with immediately/escalated where necessary. Escalate any challenges/obstacles hampering clear and professional betting e.g. telephone lines, headsets, etc. Identify and escalate any opportunities to improve revenue and customer service Proficient English verbal and written communication skills 2. Compliance Adhere to all relevant laws, regulations, and company policies related to gambling and betting operations Report or escalate any form of suspicion when dealing with clients in the form of, behaviour or transactions 3. Shift Management Follow assigned work schedules and ensure smooth handover between shifts to maintain continuous betting services 4. Upselling and Cross selling Promote additional betting opportunities, special promotions, and relevant services to customers when appropriate. Educate customers on business products, services and current promotions It is 4Racing intention to promote equity (race, gender, and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan. APPLICATIONS: