Sandton: Groups and Incentives Relief Consultant posted by Kendrick Recruitment

Groups & Incentives Relief Consultant Luxury Property Group | Sandton

Kendrick Recruitment is currently seeking a detail-orientated and proactive Groups & Incentives Relief Consultant to join a leading luxury property group based in Sandton. This role is ideal for an experienced travel professional with strong organisational skills, a passion for exceptional service delivery, and the ability to manage complex itineraries and group logistics.

Location: Sandton
Salary: Negotiable, depending on experience

Key Responsibilities

• Oversee and manage the workload of assigned consultants during periods of absence (annual leave, illness, or training).

• Handle re-quotes, proposals, and operations management for ongoing client bookings.

• Assist with the development and coordination of agent and hosted educational bookings in collaboration with the Sales team.

• Support the implementation and testing of systems and operational procedures.

• Follow up on provisional bookings and revisit lapsed or dead leads during quieter periods.

• Assist with loading bookings and administrative tasks during peak periods.

• Support Small Group Journey coordination and logistics.

• Contribute to supplier and product sourcing to enhance the creativity and diversity of the departments offerings.

• Occasionally accompany groups on travel assignments to support operations.

Knowledge & Expertise

• Strong understanding of the tourism industry, including travel channels, destination management, and customer expectations.

• Solid knowledge of Southern and East Africa, with the ability to provide informed recommendations.

• Understanding of commercial strategy, business acumen, and decision-making principles.

• Familiarity with terms, conditions, and market dynamics relevant to the luxury travel industry.

• Basic understanding of crisis management protocols, including risk mitigation and emergency response.

• Proficiency in Tourplan, Wetu, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) advantageous.

Skills & Attributes

• Exceptional attention to detail and accuracy in itinerary planning, documentation, and communication.

• Strong organisational skills with the ability to manage multiple priorities and deadlines efficiently.

• Proactive approach with strong problem-solving and analytical capabilities.

• Collaborative and adaptable team player who thrives in a dynamic environment.

• Excellent interpersonal and communication skills, both written and verbal.

• Ability to work independently and make sound decisions under pressure.

• Creative mindset combined with commercial awareness.

• Administrative precision and high levels of self-motivation.

Personal Characteristics

• Passionate about providing outstanding customer service and exceeding client expectations.

• Self-driven, diligent, and committed to operational excellence.

• Flexible and adaptable, with the ability to remain calm and effective in fast-changing environments.

• Willing to share knowledge, inspire colleagues, and foster a supportive team culture.

• Motivated by a genuine desire to deliver quality, rather than by targets alone.

Experience & Qualifications

• Minimum of 35 years previous inbound tour consulting experience.

• Previous experience in luxury travel, groups, or incentives consulting will be highly advantageous.

This is an excellent opportunity for a seasoned travel professional to join a high-performing team within one of South Africas most respected luxury travel groups, offering room for professional growth and the chance to work across some of the continents finest destinations.