Job Overview
We are seeking a dynamic and hands-on Retail Sales Manager to lead our in-store team and drive sales performance. The successful candidate will be based on the sales floor, ensuring exceptional customer service, staff productivity, and strong brand presence. This role requires a motivated leader with a proactive “can-do” attitude and strong attention to detail.

Key Responsibilities:
• Allocate sales targets and ensure team performance meets or exceeds expectations.
• Ensure consistent delivery of excellent customer service.
• Maintain high merchandising and store presentation standards.
• Lead, motivate, mentor, and develop the store team to maximise sales.
• Manage daily store operations, sales activities, and staff performance.
• Enforce work procedures and address non-compliance appropriately.
• Provide daily sales reporting to management and staff.
• Ensure ongoing staff training, development, and strong product knowledge.

Requirements & Skills:
• Matric / Senior Certificate.
• Strong computer skills (Excel, Email).
• Fluent in English and Afrikaans (both essential).
• Minimum 5 years’ management experience with a proven track record of exceeding sales targets.
• Ability to build strong working relationships and lead a team effectively.
• Valid driver’s license and own transport.
• Ability to remain calm under pressure and adapt quickly to changes.
• Basic HR knowledge.
• Willingness to work retail hours (195 hours/month; shift roster).

To apply share your CV and Payslip to *****@*****.co.za

General Manager all GP Stores

Required to work between all stores

Repairs and Maintenance of Stores
• HR

o Interviewing candidates for potential store employees

o Signing of Contracts with new staff members

o Issuing of Warnings

o Resolving Issues with Managers and staff

o Commission Calculations

o Arranging for Suppliers to train staff on new or existing ranges

o Implementing new system to make things run more smoothly
• MARKETING

o Building up of a client database within the stores

§ For contacting on promotions

§ For back orders for stock still to arrive

o Liaising with Marketing department to for the following

§ Attending of events to sell products and market the brands

§ Create a schedule of events to be attended throughout the year

§ Coordinate marketing in store with online and social media marketing
• OPERATIONS

o Ensure all staff know the company procedures and polices

o Co-ordinating repairs of products for clothing, watches, sunglasses etc.

o Monitor all communications groups between staff and ensure all comply with the company polices

o Ensuring all store managers report a monthly check list for any issues in store that need to be fixed or replaced and ensure the list is attended to within the month or report to management if there is a delay

o Ensure all contractors used in store comply with the companies wishes and ensure they do what is required

o Oversee all contractors billing and ensure everything paid for is done and working and contractors are held accountable for any issues on their work
• STOCK

o Ensure managers are made accountable for stock takes or cycles counts done in store

o Ensure managers are made accountable for stock requisitions and IBT’s sent and received from stores

o Ensure managers are made accountable for all items being priced accurately against the system within the stores and that they confirm pricing is loaded on the system

o Ensure full accountability of stock takes or cycles counts of who is performing the counts of what section

o Ensure a monthly stock take is performed in all locations

o Ensure that daily cycle counts are done on smaller sections each day

o Stock aging report needs to be sent out monthly

o Stock fulfilment reports need to be done monthly on categories or items that are going to be out of stock

o Random spot checks in store to be done to audit actual counts preformed on store weekly
• SALES

o Set financial year budgets which is linked to budgets per store and per sales member.

o Monitor Sales Team’s targets and help staff members to the best of your ability reach their targets

o Report back any reason why sales team can’t meet their targets to management

o Training of Staff in Products/Selling/Processes

o Handled or ensure all Customer Queries/Stock Requests/Complaints are handled in a timely manner

o Authorising of discounts in store when discounts other than the system discounts are used.

Knowledge, Skills and Abilities:
• Pastel Evolution “must”
• Excel “must”
• Ability to work in a high-pressure environment
• Ability to work retail hours
• Fluent in English and Afrikaans
• Knowledge and experience in sales of exclusive brands
• Valid Driver’s License