Job Description
- Must have matric.
- At least 2 to 5 yrs. experience as receptionist/office manager.
- Computer literate.
- Speak English fluently.
- Technical skills/Professional
KEY RESPONSIBILITIES
Greet visitors and guests in a professional and courteous manner, directing them to the appropriate person or department.
Answer and direct incoming phone calls, taking messages and transferring calls as needed.
Manage the reception area, ensuring it is clean, organized, and presentable at all times.
Maintain visitor logs and issue visitor badges or access passes as required.
Respond to inquiries from customers, vendors, and employees, providing information or directing them to the appropriate resource.
STANDARDS AND MEASUREMENTS
Maintaining professional relationship with internal and external clients.
Eloquent when addressing clients.
Keeping accurate records.
Assist with scheduling appointments, meetings, and conference room reservations as requested.
Receive and distribute incoming mail, packages, and deliveries, as well as preparing outgoing mail and packages for shipment.
Assist with administrative tasks, such as data entry, filing, photocopying, and scanning documents.
Coordinate with other departments to fulfill administrative requests and support office operations.
Monitor and order office supplies.
Ensuring adequate stock levels and maintaining inventory records.
Invoicing competed jobs when ready for dispatch.
Assist with special projects and events as needed, including preparation of materials and coordination of logistics.
Maintain confidentiality of sensitive information and adhere to company policies and procedures.
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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