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Johannesburg: Customer IT Support Agent (6 months contract) posted by Isilumko Staffing

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Job Description

About the Role

Join our team as a Customer IT Support Agent/Front Desk Support, providing exceptional customer service while diving into the dynamic world of IT support. We’re seeking a talented individual with at least 2 years of experience in a related field, a Diploma in IT, and either an N+ Certification or MSCE Certification.

Key Responsibilities

  • Provide friendly and efficient IT support to our customers, addressing their queries and technical issues promptly and professionally.
  • Serve as the first point of contact for visitors and employees, ensuring a positive and welcoming experience.
  • Diagnose and resolve hardware and software issues, escalating complex problems to the appropriate teams when necessary.
  • Maintain accurate records of support tickets, solutions provided, and customer interactions for future reference.
  • Assist users in understanding and utilizing IT systems effectively through training sessions and user guides.

Requirements

  • Minimum of 2 years of experience in a related IT support role.
  • Diploma in IT or equivalent qualification.
  • Possess either an N+ Certification or MSCE Certification.
  • Strong understanding of computer hardware, software, and networking principles. Proficiency in troubleshooting common IT issues.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.

Qualifications

  • Diploma in IT

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Banking Jobs in Gauteng

The banking industry in Gauteng, South Africa is a dynamic and growing sector, with a strong demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities across various sectors, including financial services, technology, and manufacturing. Generally, the industry outlook remains positive, with a common expectation of steady growth and expansion.

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When it comes to salary expectations, banking positions in Gauteng typically fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. For instance, entry-level positions may start around R400 000 per annum, while senior roles can exceed R800 000. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.

Common skills required for banking roles in Gauteng include proficiency in financial software, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of regulatory requirements. Other essential skills often include technical expertise in areas such as accounting, risk management, or compliance. Additionally, many employers place a high value on emotional intelligence, creativity, and adaptability.

The banking industry is commonly found in sectors such as financial services, technology, manufacturing, and corporate finance. Financial services companies, for example, are often major players in the industry, while technology firms may require banking professionals with technical expertise. Manufacturing sector banks also exist, catering to the needs of specific industries.

Career development opportunities abound in the banking industry, with many positions offering clear career progression paths. Typically, entry-level roles can lead to senior management positions or specialized fields such as risk management or compliance. Opportunities for professional development, training, and mentorship are often available within organizations, allowing professionals to build expertise and advance their careers.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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