Johannesburg: CRM Presales Consultant posted by Deka Minas (Pty) Ltd

About the Role

A leading SaaS platform provider is seeking a CRM Presales Consultant to work closely with sales teams to create solutions and drive business closures. The ideal candidate will be passionate about customer-facing roles, have excellent written and verbal communication skills, and be able to grasp new technologies quickly.

Key Responsibilities

• Deliver a high-quality experience to prospects and customers during engagement, acquisition, and onboarding.
• Present and demonstrate end-to-end product capabilities to all required point-of-contact at prospects/customer end.
• Create Solution Document/Business Proposals, respond to RFQs/RFPs, and create quick proof-of-concepts/custom demos/integrations to help sales team negotiate contracts and drive deal closures.
• Understand the software and tools ecosystem of each prospect/customer and come up with most optimal ways of connecting the company to them.
• Assess the customer needs and arrive at the best solution via close collaboration with clients POCs, sales team, product/technology team, delivery team, and partner teams, as required.
• Gain thorough understanding of the product/platform and continuously learn from new product updates and pitch them appropriately to the clients, based on their requirements.
• Gain continuous knowledge of the competition landscape and their offerings across all required domains and regions.
• Provide continuous feedback to product development/delivery team/sales team w.r.t. new trends/solution expectation from the customer sides based on market demand/research.
• Continuous engagement with technology, delivery, partners, and 3rd party technology vendors to drive innovations and enhancements to product/platform, thereby creating new opportunities for up-sell/cross-sell across various domains/business verticals and across all regions.
• Follow best practices and drive process efficiencies/automations & technology innovations.
• Should aim to become the solution expert and go-to-person for the regional sales team to provide solutions to cater to various customer demands and business needs.
• Build strong relationships with clients/partners and continuously explore upsell/cross-sell opportunities for company products or services with them, in close collaboration with the Sales Team/Customer Success Team.
• Participate actively and deliver Knowledge Sharing Sessions & Trainings to internal teams/partners.

Requirements

• 2-4 years of experience in Pre-sales role (preferably in Manufacturing/Automotive/Healthcare/Real estate domains or working in a CRM product organization).
• Excellent written and verbal communication (English) skills.
• Excellent presentation and demonstration skills, addressing all key pain points of the client at hand.
• High degree of expertise in making presentations/proposals and contracts with good commercial sense.
• Excellent aptitude, problem-solving skills, and quick prototyping/proof-of-concept-creation skills.
• Should have good exposure and experience w.r.t creating business/commercial proposals and responding to RFQs/RFPs etc.
• Should be passionate about customer-facing roles.
• Ability to grasp new technologies and drive executions quickly.
• Good understanding of how cloud-based platforms/applications are delivered and consumed.
• Good understanding of unique features and challenges of SaaS applications (web and mobile).
• Should be focused on delivering results with Quality and possess the ability to multitask.
• Should have excellent work ethics and be a wonderful team player and collaborator.

Qualifications

• None mentioned in original, SKIP this entire section

Salary & Benefits

• $ [Salary] per annum (if specified), benefits package as per company policy