Cape Town: Business Improvement Engineer/Manager (Contract) (CPT) posted by Datafin

About the Role

Datafin is seeking a highly driven and forward-thinking Business Improvement Engineer/Manager to join our team on a 1-year contract in Cape Town. The ideal candidate will have prior experience in an execution role in a Transformation Project, Process Mapping (As Is, GAP reviews and To Be), and be able to run Process Design workshops (virtual and onsite). You will be responsible for performing Gap Analysis (As Is, To Be, Gaps) for processes and sites, conducting interviews/stakeholder engagements as needed, and providing input and steering to complete the transition plan per country and process.

Key Responsibilities

• Perform Gap Analysis (As Is, To Be, Gaps) for processes and sites, focusing on any regulatory/compliance/language/system requirements that cannot be met by the To-be process.
• Prepare for sessions needed.
• Facilitate the sessions and keep discussions on track.
• Walk through Process Flow to confirm Roles, Steps, and Systems to understand, challenge, and capture feedback from countries.
• Walk through the forms and templates used – to understand, challenge, and capture feedback from countries.
• Walk through the KPIs and SLAs relevant to the process area to understand, challenge, and capture feedback from countries.
• Update the required deliverables, such as Process Map, Role Impacts, System Changes, KPI/SLA changes, Service Catalogue Changes, Transition Plan.
• Assess and capture the impact to the country landscape (Process, People, Systems, Change Impact).
• Conduct interviews/stakeholder engagements as needed.
• Secure stakeholders signoff and input.
• Based on previous Shared Service/GBS experience, provide expert guidance on role impact and process focus.
• Perform quality control to ensure that the required information is covered and actions assigned.
• Advise on deployment risks and propose mitigation.
• Provide input and steer to complete the transition plan per country and process.
• Execute and support the execution of the Transition plan (Cutover, Go Live and Hypercare), as needed.
• Design required test packs, ensuring all scenarios are included.
• Support the testing with team to ensure knowledge transfer.
• Produce training material and plans where required.

Requirements

• Execution role in a Transformation Project.
• Running Process Design workshops (virtual and onsite).
• Process Mapping (As Is, GAP reviews and To Be).
• Capturing and communicating Change Impact (Change in process, Change to roles, Change to systems).
• GBS/Shared Service Implementation experience.
• Experience/Working knowledge of Finance/Procurement/HR transactional processes.
• Leadership Experience i.e.,
• Able to collaborate with and guide teams to a shared outcome.
• Able to challenge stakeholders to drive process standardisation.
• Delivering under pressure, against tight timelines, with flexibility to accommodate a level of ambiguity and confidentiality constraints.
• Excellent communication (written and spoken) to effectively engage with non-native English speakers in a virtual setting.

Qualifications

• NQF Level 7 qualification (relevant B-Degree).