Job Description
About the Role
As a skilled technician, you will provide top-notch support and installation services to our clients. As an Onsite Support & Installation Technician (POS), you will be responsible for ensuring seamless POS operations in various retail and hospitality environments.
Key Responsibilities
- Provide onsite technical support during new installations and for escalated service issues.
- Diagnose and resolve common hardware faults (e.g., printer issues, power failures).
- Replace defective hardware components when required.
- Install and configure POS terminals, scanners, printers, cash drawers, kitchen displays, etc.
- Connect devices to networks and ensure correct physical setup.
- Validate hardware functionality before handover to clients or support teams.
- Configure BIOS, network settings (e.g., static IPs), and display or printer parameters.
- Load POS software and assist with client-specific configurations under internal team guidance.
- Perform thorough testing of all systems to ensure go-live readiness.
- Carry out installations during evenings or weekends to reduce client downtime.
- Participate in a weekly standby rotation to handle urgent onsite or remote issues.
- Ensure all after-hours activities are properly documented and communicated.
- Act as a professional representative of the company while onsite.
- Provide basic user orientation and support during go-live phases.
- Escalate client concerns and technical risks to internal project or support teams.
Requirements
- Strong technical troubleshooting and problem-solving skills
- Basic networking knowledge (e.g., switches, routers, Ethernet, IP setup)
- Effective communication and client interaction abilities
- Able to work independently, particularly during after-hours periods
- Excellent time management and attention to detail
Qualifications
- Grade 12 / Matric
- A+ and/or N+ certification (or equivalent technical experience)
Salary & Benefits
$ [Salary mentioned in original] per annum, plus additional benefits as per company policy.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Western Cape
In the Western Cape region of South Africa, the automotive industry is a significant sector with many opportunities for skilled technicians. Generally, the demand for trained and experienced automotive technicians remains high, driven by the constant need for maintenance and repairs in the province’s fleet of vehicles.
Typically, salaries for automotive technicians in the Western Cape can vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges are difficult to pinpoint, it is common for entry-level technicians to earn between R30 000 and R50 000 per annum, with more senior roles potentially commanding higher salaries, often ranging from R60 000 to R100 000 or more, depending on qualifications, experience, and specific company requirements. However, these figures are only general guidelines and may not reflect the actual compensation for individual positions.
Common skills required for automotive technicians in Western Cape include mechanical aptitude, problem-solving abilities, excellent communication skills, and a strong understanding of vehicle systems and components. Additionally, many employers place a high value on technical certifications, such as those offered by the National Association of Automobile Engineers (NAFE) or the South African Bureau of Standards (SABS). Other valuable assets often include proficiency in diagnostic tools, experience with computerized engine management systems, and a basic understanding of electrical and electronic systems.
The automotive industry sector in Western Cape commonly employs technicians across various sub-sectors, including manufacturing, financial services, transportation, and government. In the manufacturing sector, for example, technicians may work on assembly lines, inspecting and maintaining vehicles to ensure they meet quality standards. In contrast, those working in the financial services sector might focus on servicing luxury vehicles owned by high-net-worth individuals or companies.
Career development opportunities are also available for automotive technicians in Western Cape, with many employers providing training programs or career advancement schemes. Typically, technicians can progress from junior roles to senior positions, such as team leader or supervisor, after gaining several years of experience and completing relevant training or certifications.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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