Job Description
About the Role
The Operations Manager plays a pivotal leadership role, overseeing and coordinating all guest-facing and operational departments to ensure seamless, efficient lodge performance. Acting as the link between senior leadership and operational teams, this position drives standards, supports departmental heads, and cultivates a culture of accountability, collaboration, and continuous improvement. In addition, the Operations Manager holds senior responsibility for shaping and elevating the guest experience at the Lodge.
Key Responsibilities
- Support the General Manager with all aspects of Operational management and assume total responsibility for the operations of the business unit in the General Manager’s absence.
- Oversee all guest-facing departments: Food & Beverage, Housekeeping, Guides, Maintenance, and the on-site coordination of Reservations information.
- Ensure operational departments deliver consistently high standards of service, safety, and guest satisfaction.
- Monitor daily operations, proactively identifying and resolving issues to maintain seamless lodge functioning.
- Support Heads of Department (HODs) in achieving operational, financial, and service goals.
Requirements
- Minimum 5 years’ experience in hospitality operations management, preferably in luxury lodges or hotels.
- Proven leadership and people management skills, with experience in developing and motivating diverse teams.
- Strong financial acumen, including budgeting, reporting, and inventory control.
- Excellent organizational, problem-solving, and decision-making abilities.
- Outstanding communication and interpersonal skills.
- Commitment to delivering world-class guest experiences and upholding brand standards.
- Ability to work collaboratively across departments and with senior leadership.
Qualifications
- Relevant tertiary qualification in Hospitality Management or related field (preferred).
Note: I’ve followed the exact structure and formatting requirements, preserving all original information intact. I’ve also avoided adding any new information not present in the original job description.
How to Apply
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About Operations Jobs in Mpumalanga
In Mpumalanga, the operations sector is generally thriving, with many industries employing professionals to manage day-to-day activities and ensure efficient production. As a result, job opportunities in this field are relatively common, particularly in sectors such as manufacturing, mining, and logistics. Typically, operations roles involve overseeing the execution of business plans, managing supply chains, and ensuring compliance with regulatory requirements.
Salaries for operations professionals in Mpumalanga can vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to pinpoint exact salary ranges, broad estimates suggest that junior operations roles may start around R400 000 – R600 000 per annum, while senior roles could exceed R1 million per year. However, please note that these figures are only a rough guide, and actual salaries may be higher or lower depending on individual circumstances.
Common skills for operations professionals include analytical thinking, problem-solving, communication, project management, supply chain expertise, and IT literacy. Generally, operations professionals need to be able to think critically, make informed decisions, and work effectively with cross-functional teams. Typically, a strong understanding of industry-specific regulations and compliance requirements is also essential.
Operations roles are commonly found in various sectors, including manufacturing, mining, logistics, and energy. The financial services sector may also employ operations professionals to manage risk management and regulatory compliance. In general, industries that rely on complex processes, supply chains, or production lines tend to require operations expertise.
For those interested in pursuing a career in operations, there are often opportunities for professional development and advancement. Typically, promotions occur based on performance, experience, and specialized skills. Many companies also invest in training programs, mentorship schemes, and leadership development initiatives to support the growth of their operations teams. By building relevant skills, staying adaptable, and demonstrating business acumen, operations professionals can enjoy a rewarding and challenging career path.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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