Job Description
About the Role
Award-winning Boutique Hotel based in Bantry Bay is seeking a Guest Liaison / Concierge Relief to deliver personalized, seamless, and unforgettable guest journeys. As a polished, insightful, and service-driven individual with proven concierge experience, you will be pivotal in anticipating guest needs, curating meaningful experiences, and maintaining the highest standards of communication and administration.
Key Responsibilities
- Deliver warm, intuitive, and highly personalized service from pre-arrival through to departure.
- Maintain exceptional administrative standards, updating reservations, profiles, and guest correspondence accurately and timeously.
- Liaise with guests according to the service, communication, and turnaround standards set out by the Concierge Department.
- Understand guest preferences in advance and ensure these are shared with relevant departments to create tailored experiences.
- Provide informed, up-to-date recommendations on Cape Town’s restaurants, events, exhibitions, cultural highlights, activities, and seasonal happenings.
- Make and manage bookings for dining, tours, activities, transportation, wellness, and special events with efficiency and precision.
Requirements
- Grade 12 A formal hospitality qualification
- Proven concierge experience within a luxury 5* hospitality environment.
- Strong computer literacy (Opera, MICROS/POS, Word, Excel).
- Excellent administrative skills, with strong accuracy, organization, and follow-through.
- Deep knowledge of Cape Town’s dining, culture, arts, events, exhibitions, wine regions, and activities.
Qualifications
- Formal hospitality qualification
Salary & Benefits
Salary: Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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