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Midrand: Sales Customer Service Manager

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Job Description

About the Role

We are seeking a highly skilled and experienced Sales Customer Service Manager to join our team in Midrand. As the leader of our help desk team, you will be responsible for ensuring high levels of performance and morale, while also driving operational excellence and aligning with company goals.

Key Responsibilities

  • Lead, mentor, and develop the help desk team to ensure high levels of performance and morale
  • Build a culture of professionalism, accountability, and continuous improvement
  • Hire new staff according to team requirements
  • Train the team following quarterly reviews and where there are shortfalls in skills
  • Develop and execute a help desk strategy that aligns with company goals and drives operational excellence
  • Establish clear policies, procedures, and service standards to ensure consistency and high-quality support
  • Document and update standard operating procedures (SOPs) to ensure consistency and compliance
  • Motivate the team to consistently meet or exceed their KPIs
  • Serve as the final escalation point for critical or complex support cases

Requirements

  • 3-5 years of experience in managing sales, customer service, technical support, or help desk teams
  • Track record of achieving service targets, or demonstrable success in prior sales/customer-service roles
  • Strong leadership and communication skills
  • Proactive mindset and solution-driven approach
  • Passion for improving systems and helping people succeed

Qualifications

  • Matric, Bachelor’s degree, or Diploma in a relevant field (e.g. Business, Marketing, Management, Business Administration, or related field)
  • Highly advantageous if relevant experience in sales, customer service, technical support, or help desk management

Salary & Benefits

Salary: R negotiable dependent on experience

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in North Johannesburg

As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.

Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.

Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.

Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.

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For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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