Job Description
About the Role
A leading school supplies provider is expanding their Telesales team to strengthen customer relationships and increase trading profit across their mid-tier customer segment. The Telesales Consultant will manage a dedicated portfolio of clients, ensuring consistent monthly engagement while driving growth through increased product category adoption and support of supplier-led campaigns.
Key Responsibilities
- Manage a fixed customer portfolio, ensuring each client is contacted at least once per month as part of a structured call cycle.
- Follow the regional sales plan and call objectives, ensuring alignment with campaign goals and category-specific focus areas.
- Grow basket value through cross-selling and activation of additional product categories within existing accounts.
- Proactively participate in supplier activations, introducing clients to new products, seasonal promotions, and campaigns.
- Complete outbound calls daily to meet activity and performance targets, contributing to individual and team KPIs.
- Process customer orders accurately and efficiently, ensuring stock availability or offering alternatives when necessary.
- Handle customer queries professionally, resolve complaints, and manage backorder communications transparently.
- Follow up on quotes to close sales and increase conversion rates.
- Maintain accurate client records, including call outcomes, preferences, and pricing agreements.
- Reactivate dormant or underperforming accounts within the portfolio.
- Assist with credit note requests and ensure compliance with internal procedures.
Requirements
- Familiarity with pricing structures, including contract pricing, buyouts, and mark-up calculations.
- Working knowledge of ERP systems, preferably AXAPTA.
- Comfortable using Microsoft Office and CRM tools for tracking and planning.
Qualifications
- Matric (Grade 12) is essential.
Salary & Benefits
R8000 plus comm
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Gauteng
The retail sector in Gauteng is experiencing steady growth, with the demand for skilled professionals driving employment opportunities in various roles. Typically, this includes positions such as visual merchandising assistants, store managers, and logistics coordinators, among others. These careers often require individuals to be adaptable, flexible, and able to work in fast-paced environments.
When it comes to salaries, broad ranges can vary greatly depending on factors such as experience, company size, and industry sector. Typically, salaries for retail professionals in Gauteng generally fall within the following ranges: R40 000 – R80 000 per annum for entry-level positions, with more senior roles commanding salaries ranging from R80 000 – R150 000 per annum or more, depending on individual performance and qualifications.
Common skills required for other retail positions include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Typically, individuals in these roles also need to be proficient in Microsoft Office software, have basic computer literacy, and be able to lift heavy objects when necessary. Additionally, many employers place a high value on candidates who are customer-focused, flexible, and willing to learn and take on new challenges.
The retail industry sector commonly employs professionals in various roles, including financial services, technology, manufacturing, and e-commerce. These careers often involve working with data, managing inventory, and maintaining a clean and welcoming store environment for customers. Generally, individuals seeking employment in these sectors will need to have a solid understanding of the relevant industry and be able to apply their skills in a practical setting.
For career development, many retail professionals can expect opportunities for growth and advancement within their current organisation or by moving into new roles within related industries. Typically, this may involve completing additional training or education, gaining experience in leadership or management positions, or taking on special projects that showcase one’s skills and abilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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