Job Description
About the Role
Hire Resolve is seeking a highly motivated and experienced Customer Relations Manager to join their team in Durban, KZN. The role involves managing and developing relationships with customers to ensure the highest level of customer satisfaction and retention.
Key Responsibilities
- Develop and maintain relationships with key customers in the electronics industry in KZN
- Act as the main point of contact for all customer inquiries and issues
- Provide exceptional customer service and support to ensure customer satisfaction
- Identify opportunities to upsell and cross-sell products and services to existing customers
- Prepare and deliver regular reports on customer satisfaction and retention rates
- Work closely with sales and marketing teams to develop strategies for customer acquisition and retention
- Monitor customer feedback and address any issues or concerns in a timely and professional manner
Requirements
- Bachelor’s degree in Business Administration, Marketing, or related field
- Proven experience in a customer relations or account management role, preferably in the electronics industry
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to work well under pressure and meet tight deadlines
- Knowledge of CRM systems and Microsoft Office suite
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or related field
Salary & Benefits
Salary: negotiable. Our client is offering a highly competitive salary for this role based on experience.
[No additional information provided]Please contact Ashley Feldtmann, Rebecca Grylls, or Thomas Stacey at Hire Resolve or on LinkedIn to apply for this role today. You can also visit the Hire Resolve website at hireresolve.us or email us your CV: za
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer Service Jobs in Kwazulu-Natal
In Kwazulu-Natal, South Africa, the customer service industry is a significant sector, particularly in industries such as technology, financial services, and manufacturing. Typically, these roles involve providing support to customers via phone, email, or in-person, with a focus on resolving issues and improving overall customer experience.
Generally, salaries for customer service positions in Kwazulu-Natal can range from R200 000 to R400 000 per annum, depending on factors such as the company size, industry sector, and individual experience. However, it’s essential to note that these figures are broad estimates and may vary significantly. For example, a customer service representative working for a large multinational like Google or Microsoft may earn on the higher end of this range, while someone in a smaller local business may earn at the lower end.
Common skills required for customer service roles in Kwazulu-Natal typically include excellent communication and problem-solving abilities, as well as strong attention to detail and adaptability. Typically, customer service professionals need to be empathetic, patient, and proactive in resolving issues. They also require a good understanding of industry-specific products or services and the ability to provide accurate information to customers.
The financial services sector, technology industry, and manufacturing sector are common industries that employ customer service roles in Kwazulu-Natal. In these sectors, customer service representatives play a critical role in supporting clients, resolving issues, and driving sales growth.
For those interested in pursuing a career in customer service, there are various development opportunities available. Typically, career progression paths involve moving into more senior roles, such as team lead or supervisor, where individuals can develop leadership skills and take on additional responsibilities. Many companies also offer training programs and internal promotions to support employee growth and development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Always customize your CV and cover letter for each job application. Generic applications are often ignored.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Kempton Park: Storeman posted by Wipcorp Project Management
Matric (with Maths) Minimum of 7 Years as a Storeman – NON NEGOTIABLE Receiving & Dispatching experience essential Valid Forklift…
View JobKempton Park: Pump Field Service Technician posted by Wipcorp Project Management
N4 Mechanical Fitter (Trade Tested) 10 years’ work experience post qualification working with Mechanical Shaft Seals 10 years’ work experience…
View JobKempton Park: Conventional Machinist posted by Wipcorp Project Management
Qualified Artisan Able to work large parts to fine tolerances’ Horizontal & Vertical Boring Mill experience – Essential Conventional Turning…
View JobKempton Park: CNC Machinist posted by Wipcorp Project Management
CNC Machinist CNC Milling & Turning Extensive Knowledge of FANUC & MAZATROL Both G & M codes working experience Conventional…
View JobGauteng: Mining Equipment Sales Executive posted by GAP Consulting
Minimum Requirements:Must have a minimum of 5 years' experience as a Sales Executive in the Mining Equipment IndustryRelevant Tertiary Education...
View JobJohannesburg: External Sales Consultant posted by Flink Recruitment
Roles and ResponsibilitiesJob Description:Meet and exceed sales targets as set out by the Company monthly and annually.Effectively maintain excellent,...
View Job
Browse Employers
Job Alerts