Centurion: Franchise Food Outlet Supervisor – Food Retail Industry posted by Hire Resolve

About the Role

Hire Resolve’s client is seeking a dynamic and experienced individual to join their team as a Franchise Food Outlet Supervisor in the food retail industry in Gauteng. The ideal candidate will be responsible for overseeing the daily operations of their franchise food outlet to ensure customer satisfaction, operational efficiency, and profitability.

Key Responsibilities

• Supervise and coordinate the activities of food service staff to ensure timely and efficient service delivery.
• Monitor inventory levels and order supplies as needed to maintain adequate stock levels.
• Maintain cleanliness and organization of the outlet according to company standards and health regulations.
• Train and mentor staff members on customer service, food preparation, and safety protocols.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Monitor sales and revenue performance to identify opportunities for improvement and growth.
• Implement and enforce company policies and procedures to ensure compliance with franchise requirements and industry regulations.
• Prepare and submit reports on outlet performance, sales trends, and customer feedback to management.
• Collaborate with the franchise owner and other supervisors to develop strategies for increasing sales and enhancing customer experience.
• Ensure adherence to health and safety standards in the food outlet at all times.

Requirements

• Supervisor with at least 5 years of experience in a similar role in the food retail industry, preferably within a franchise setting
• Solid knowledge of food preparation, food safety, and customer service best practices
• Strong leadership and communication skills with the ability to motivate and train staff effectively
• Excellent organizational and time management abilities to handle multiple tasks and responsibilities
• A hands-on approach to problem-solving and decision-making in a fast-paced environment

Qualifications

• Bachelor’s degree in Hospitality, Finance, Business Administration, or a related field

Salary & Benefits

Salary: negotiable.

Our client is offering a highly competitive salary for this role based on experience.

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