East London: Revenue Management Controller posted by Profile Personnel

About the Role

As a Revenue Management Controller, you will be responsible for overseeing credit management processes, resolving invoice payment issues, and reconciling complex month-end accounts. You will work closely with sales, marketing, finance, and executive team members to develop and monitor a credit control system that ensures timely payments and maintains high levels of customer retention.

Key Responsibilities

• Develop and monitor a credit control system in collaboration with sales and marketing, finance, and executive team members.
• Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
• Establishing policies that follow customer service best practices while ensuring customers submit payments on time.
• Reconciling complex accounts that have been escalated from the AR team.
• Monitoring debtor balances to ensure a reduction in debtors DSO.
• Liaising with customers, as well as internal personnel including the sales team.
• Maintaining loan records, conducting regular analysis of the credit-control system, and implementing changes as needed to reduce bad debts.
• Following up on overdue invoices and payments and escalating as necessary.
• Looking for ways to improve debt collection processes.
• Replying promptly to client questions and concerns received by voicemail or via written communication.
• Processing irreconcilable debts/ preparing debt write-offs, as in the case of bankruptcy, to be written off and archived.
• Establishing and maintaining regular communications with clients to facilitate periodic payments.
• Developing and maintaining the groups customer onboarding and data management process and systems.

Requirements

• Strong understanding of accounting principles and procedures.
• Proficient in Microsoft Excel and other accounting software.
• Excellent data entry skills with a high level of accuracy.
• Detail-oriented and able to multitask in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new processes and systems.
• Knowledge of revenue management best practices is a plus.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in accounting or related field preferred.

Note: The original job description did not mention salary, benefits, or any other non-relevant information. Therefore, the “Salary & Benefits” section was skipped entirely.