Orkney: Pro Shop Manager posted by Green Marble Recruitment Consultants

About the Role

We are seeking an experienced Pro Shop Manager to join our team in Orkney, where you will be responsible for driving sales growth and delivering exceptional customer service. With a passion for golf and retail, you will be the face of our store, ensuring that every customer has an outstanding experience.

Key Responsibilities

• Achieve budgeted sales and margin by setting and managing monthly and weekly budgets, monitoring sales performance across all categories, controlling discounts, and developing team skills to maximise basket size and profitability.
• Deliver superior customer service by ensuring the company purpose is lived daily, resolving complaints within 24 hours, maintaining call-back and back-order procedures, and monitoring staff performance to meet service standards.
• Maintain effective cash management by ensuring tidiness and cleanliness at the Point of Sale, following cash-up procedures, and verifying that daily takings reconcile accurately.
• Ensure data integrity by conducting daily stock counts, identifying discrepancies, implementing corrective actions, and creating awareness among team members of root causes affecting data accuracy.

Requirements

• Golf operations experience
• In-depth product knowledge of golf equipment
• Proven experience in retail or management
• Customer engagement

Qualifications

• Management and leadership skills
• Business acumen
• Self-motivation, discipline, and problem-solving ability
• Strong verbal communication and interpersonal skills
• Merchant mentality