Durban: Assistant Floor Manager

The Role: The Assistant Floor Manager will play a critical role in supporting the Floor Manager and Store Manager by overseeing floor operations, driving sales performance, maintaining operational discipline, and ensuring exceptional customer service. This role is hands-on and operational, requiring strong leadership presence on the floor while contributing to strategic execution. Key Responsibilities · Support the management of all floor departments to ensure optimal sales performance, stock availability, and high visual and operational standards. · Assist in driving turnover, maximising gross profit, controlling expenses, and managing key operational ratios. · Read, analyse, and interpret management and sales reports, identifying trends and taking corrective or growth-focused action. · Support target setting and execution, ensuring departmental goals, timelines, and KPIs are clearly communicated and achieved. · Actively support the Floor Manager in planning, implementing, and monitoring operational initiatives aligned with group strategy and values. · Ensure consistent execution of store disciplines, controls, procedures, rules, and compliance standards. · Be a visible leader on the floor, leading by example and maintaining a strong customer-facing presence. People Management & Leadership · Assist with staff management across floor departments (approximately 60 staff), including: · Training and coaching · Recruitment support Performance management · Disciplinary processes (in line with labour legislation and company policy) · Motivate, develop, and support staff to create a positive, engaged, and productive work environment. · Ensure staff understand expectations, standards, and service excellence requirements. · Foster a culture of accountability, professionalism, and teamwork. Customer Experience · Deliver an exceptional customer experience aligned to a premium retail environment. · Address customer queries, complaints, and feedback professionally and efficiently. · Ensure product quality, availability, and merchandising consistently meet high LSM expectations. Operational & Strategic Support · Support change initiatives and operational improvements with confidence and attention to detail. · Ensure decisions are fact-based, well-planned, and aligned with group strategy, purpose, and values. · Act as a key support to the Floor Manager and Store Manager by independently managing assigned floor areas, allowing senior management to focus on broader business priorities. · Minimum 5 years’ FMCG retail experience, preferably within a food retail environment. · Proven experience in a supervisory or junior management role. · Strong numerical and analytical ability with experience interpreting retail reports. · High levels of professionalism, integrity, and interpersonal skill. · Strong customer service orientation with experience serving high LSM markets. · Ability to lead, motivate, and manage teams effectively. · Relevant retail or management qualifications will be advantageous. Additional Requirements · Residing in or near the Ballito area is highly beneficial. · Own reliable transport is essential. · Willingness to work retail hours, including weekends and public holidays. Why This Role? · Opportunity to lead within a respected, community-centred retail environment · Beautiful, high-quality store setting · Influence a product offering that reflects the North Coast lifestyle