South Africa: Hospitality Management Couple posted by Lily Pond Country Lodge

VACANCY: MANAGEMENT COUPLE GM/CHEF (LIVE-IN) ​ Location: Tsitsikamma-Plettenberg Bay Area Reporting to: Owners Salary: (Negotiable based on experience) OVERVIEW ​We are seeking a professional and versatile Management Couple to take full responsibility for the daily operations of our lodge (10 rooms) and restaurant (max.25 seatings). This is a live-in position for a positive couple that thrives in a “hands-on” environment with excellent guest relationships experience. We are looking for a combination of decent administrative expertise, creative culinary skill’s and light practical maintenance capabilities. ​The couple will be responsible for dividing the following duties based on their individual strengths, ensuring all areas are managed with excellence on a 4/5-star level. ​GENERAL MANAGEMENT & ADMINISTRATION • ​Oversee full lodge operations and ensure compliance with all general service standards. • ​Lead staff briefings, manage staff (13) rostering, and assist in hiring. • ​Manage the full reservation lifecycle: correspondence, daily arrival reports, and group bookings. • ​Assist owners in sales and marketing, handle all social media, updating OTA & TO rates, and attending industry events. • ​Maintain labour/legal compliance including Staff Contracts, OHS Act, and fire regulations. • ​Manage onsite and online guest feedback. ​CHEF, FOOD & BEVERAGE • ​ Chef: Full menu planning, menu costings, and high-standard food preparation. • ​Manage kitchen stock levels, pricing comparisons, weekly shopping and weekly stock takes. • ​Oversee F&B operations: beverage/cocktail lists, bar stock, and dining/kitchen area cleanliness. • ​Supervise and train kitchen and floor staff while monitoring for waste reduction. ​HANDS-ON MAINTENANCE & GROUNDS • ​Property Upkeep: One partner must be capable of physically performing light repairs. • Monitor water tanks, heat pumps, and pool filtration systems. • ​Perform or willing to learn general technical repairs. • ​Conduct regular inspections of guest rooms and public areas to ensure all maintenance work is rectified. • ​Oversee the appearance of the grounds and pool area. ​LOGISTICS & SHARED DUTIES • ​ Staff Transport: Responsible for daily transportation of local staff. • ​ Front Office: Assist with guest check-ins and check-outs as needed. • ​ Flexibility: Both partners must be willing to assist in any department during peak times or in the other’s absence. ​MINIMUM REQUIREMENTS • ​​ Culinary Expertise: One partner must be a creative chef. • ​ Hospitality Experience: Background in lodge management, reservation software (Semper)and guest relations. • ​ Maturity: A professional, self-motivated approach with a high level of responsibility and comfortable reporting to owners.