Job Description
- Manage day-to-day OEM and customer-related operational matters
- Ensure on-time vehicle deliveries to the correct dealers in line with client requirements
- Monitor and manage all vehicle movements on the Vehicle Tracking System (VTS), including non-electronic movements and interface error resolution
- Maintain accurate delivery data, pricing structures, vehicle categories, fuel consumption lists, and storage price lists on VTS
- Manage PODs, late delivery reporting, and daily delivery performance tracking
- Update SharePoint records relating to billing, pricing, delivery performance, and special events
- Ensure transport, storage (bond and duty paid), fuel, and ad-hoc services are invoiced accurately and timeously
- Verify creditor invoices and fuel billing prior to submission to OEMs and follow up on outstanding accounts
- Manage storage yard reporting, vessel schedules (import and export), stock status, and special events
- Monitor convoy movements, diesel consumption, SOP compliance, re-routes, and non-collections
- Liaise with OEMs, dealers, clients, and internal teams to resolve queries, delays, damages, claims, and LER matters
- Submit operational, debtor, OTD, performance, and damage reports to customers and management
- Balance customer requirements with operational constraints to protect service delivery and profitability
- Maintain effective communication with Operations, Planning, and Management teams
- Support customer development through relationship management, problem solving, and identification of new business opportunities
QUALIFICATIONS & SKILLS REQUIRED
- Bachelor of Commerce in Logistics, Economics, Marketing Management, or a related field
- Minimum of 3 years relevant experience
- Strong understanding of transport operations, vehicle handling, and storage processes
- Experience working with operational systems (VTS experience advantageous)
- High level of accuracy and attention to detail
- Strong administrative, organizational, and reporting skills
- Fully computer literate, with strong proficiency in Microsoft Excel and Word
- Excellent communication and interpersonal skills
- Ability to work under pressure, meet strict deadlines, and work independently
- Logical, proactive, and solution-oriented approach
- Assertive, decisive, and commercially aware
- High energy, committed, and customer-focused
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