Western Cape: Call Centre Agent posted by Manpower Group

About the Role

You’ll be working as part of a dynamic incident response team, handling:

• Home emergency calls requiring instant remedy and coordination
• Property damage claims that may escalate to full insurance claims
• Customer support throughout the initial claims process
• Multi-stakeholder communication with policyholders, insurers, and contractors

Your role is crucial in providing reassurance and practical support to customers when they need it most.

Working Hours & Flexibility

We’re recruiting for various shift patterns to suit different lifestyles:

• Full-time flexi shifts: 7-hour shifts, 5 days per week
• Core hours: Between 8am – 8pm, Monday to Sunday
• Advance notice: Shift patterns provided at least 6 weeks in advance

This flexible approach allows you to balance work with personal commitments while building a rewarding career.

Essential Skills & Experience

What You Need Now:

• Customer service experience in an office environment – min 2 years
• Excellent communication skills – both verbal and written in English
• Ability to interact professionally with policyholders, insurers, contractors, and various stakeholders
• Calm and composed approach to handling customers in stressful situations
• Strong listening skills and empathy

Please note that only shortlisted candidates will be contacted