Job Description
About the Role
CallForce is a prominent BPO known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Telco Sales division in Cape Town. As a Campaign Manager, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue growth and exceed client expectations.
Key Responsibilities
- Campaign Strategy and Planning:
- Develop comprehensive campaign strategies aligned with client goals and industry best practices.
- Define campaign objectives, target audience, and key performance indicators (KPIs).
- Create and manage campaign budgets and timelines.
- Team Leadership:
- Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.
- Ensure team leaders’ performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
- Foster a collaborative and high-performance culture within the team.
- Campaign Execution:
- Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.
- Monitor campaign performance, analyse data, and make data-driven decisions to optimize results.
- Implement strategies to increase sales conversion rates and achieve revenue targets.
- Reporting and Analysis:
- Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements.
- Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.
- Compliance and Quality Assurance:
- Ensure that all campaign activities comply with industry regulations and client-specific requirements.
- Implement and maintain rigorous quality assurance processes to uphold service quality.
Requirements
- 5+ years of experience as a Campaign Manager in an outbound telco sales environment within the BPO industry.
- Strong leadership and team management skills.
- Excellent communication and client-facing abilities.
- Analytical mindset with the ability to interpret data and make strategic decisions.
- Knowledge of outbound sales processes, techniques, and compliance standards.
Qualifications
No formal education or certifications are required for this role.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Western Cape
The telecommunication industry is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to drive innovation and growth. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including technology, financial services, and manufacturing. Generally, the industry is characterized by rapid technological advancements, which creates a need for professionals who can adapt and excel in fast-paced environments.
In terms of salary expectations, it’s common for telecommunication professionals in the Western Cape to earn broadly ranging salaries, with experienced candidates often commanding higher remuneration packages. Typically, starting salaries for entry-level positions range from R500 000 to R800 000 per annum, while senior roles can command salaries upwards of R1 million to R2 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these figures are general estimates and may vary significantly depending on individual circumstances.
Common skills required for telecommunication roles in the Western Cape include proficiency in programming languages such as Java, Python, or C++, as well as strong knowledge of networking protocols and software development methodologies. Additionally, many employers require candidates to possess excellent problem-solving skills, attention to detail, and effective communication abilities. Other valuable skills include experience with cloud-based technologies, data analytics tools, and Agile project management frameworks. In some cases, a degree in computer science or a related field may be preferred.
The telecommunication industry is diverse and encompasses various sectors, including the technology industry, financial services sector, and manufacturing sector. Financial institutions often require professionals to manage network security, while tech companies need skilled engineers to develop innovative solutions. In contrast, manufacturers rely on telecommunications experts to optimize their supply chains and logistics.
For those interested in pursuing a career in telecommunication, there are numerous opportunities for professional development. Many employers invest heavily in training and upskilling programs, which can help employees stay current with the latest technologies and industry trends. Additionally, certifications such as CompTIA Network+ or Cisco CCNA can demonstrate expertise and enhance job prospects. With experience, professionals can move into senior roles, taking on leadership positions or specializing in specific areas, such as network architecture or cybersecurity.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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