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Pretoria: IT SUPPORT TECHNICIAN

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Job Description

About the Role

We are seeking a highly skilled Junior IT Support Technician to join our team in Pretoria. As a key member of our support function, you will provide exceptional technical expertise and customer service to our users, ensuring seamless day-to-day operations.

Key Responsibilities

  • Provide desktop and end user support to all users.
  • Implement instructions or requests in line with company procedures.
  • Support implementation of projects in line with company procedures.
  • Continuously update information in the assigned ticketing system.
  • Create and continuously update site documentation.
  • Fault tracking and reporting.
  • Regular feedback to internal stakeholders and line manager.
  • Educate employees regarding IT matters and Group policies, processes and standards.
  • Facilitate support function in line with support and ticketing process.
  • Implement support in line with agreed service levels.
  • Educate employees about and enforce support and ticketing process.
  • Effectively communicate during the fault resolution process.

Requirements

  • Relevant degree or diploma in Computer Science, Information Technology, or related field.
  • Microsoft 365 Fundamentals (MS900) certification.
  • Microsoft Azure Fundamentals (AZ900) certification.
  • Minimum of 2 years experience in a support role.
  • Experience working in Microsoft 365 Environment.
  • Experience working in Microsoft Azure Environment.

Qualifications

  • Formal education: Relevant degree or diploma in Computer Science, Information Technology, or related field.

Salary & Benefits

  • Salary range to be discussed during the interview process.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Tshwane

In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.

When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.

Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.

The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.

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For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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