About the Role

Our client in the Insurance Industry is seeking a skilled Claims Specialist – Marine to join their team. The ideal candidate will have extensive experience in handling marine claims and possess expert technical claims handling knowledge across various lines of business.

Key Responsibilities

• Promptly handle marine claims and take responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service.

• Develop a claims case strategy to ensure that appropriate reserves are assigned, investigations conducted, and appropriate suppliers engaged.

• Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud and recovery indicators.

• Reviews, resolves, and proactively finalises claims within authority limits ensuring settlement at an optimum level.

• Prepares reports and engages with reinsures and global claims on cases that are likely to exceed retention.

• Adheres to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards.

• Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers.

Requirements

• Degree

• 5 years + specific claims experience

• Technical knowledge of products and services

• Expert technical claims handling knowledge across a broad range of lines of business/claim types

• Knowledge of legal systems and interpretation of legal liability

• Knowledge of industry standards and protocol

• Ability to understand the claims market agreements that exist within the various territories and how to access the specific knowledge

• Have had previous experience in managing and handling difficult coverage issues and be able to give examples

• Awareness of the litigation process through all courts.

• Knowledge of how to identify and engage with lead experts.

• High level awareness of interdependencies with other Company Functions (Finance, Reinsurance, Marketing, Actuarial, Underwriting and Legal)

• High level awareness of market/industry issues

• Recognises relevance of customer proposition and how to interpret specific handling requirements

• Recognise the benefit of providing excellent customer service

• Be able to articulate how to prioritise and work to deadlines

• Desire to learn and be flexible to business change

Qualifications

No formal education or certifications are required for this role.

Salary & Benefits

Salary details are not provided in the original job description.

About the Role

Our client in the Insurance Industry is seeking a skilled Claims Specialist – Marine to join their team. As a key member of the claims function, you will be responsible for handling marine claims and providing excellent customer service.

Key Responsibilities

• Promptly handle marine claims and take responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service.

• Develop a claims case strategy to ensure that appropriate reserves are assigned, investigations conducted, and appropriate suppliers engaged.

• Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud and recovery indicators.

• Reviews, resolves, and proactively finalises claims within authority limits ensuring settlement at an optimum level.

• Prepares reports and engages with reinsures and global claims on cases that are likely to exceed retention.

• Adheres to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards.

• Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers.

Requirements

• Degree

• 5 years + specific claims experience

• Technical knowledge of products and services

• Expert technical claims handling knowledge across a broad range of lines of business/claim types

• Knowledge of legal systems and interpretation of legal liability

• Knowledge of industry standards and protocol

• Ability to understand the claims market agreements that exist within the various territories and how to access the specific knowledge

• Have had previous experience in managing and handling difficult coverage issues and be able to give examples

• Awareness of the litigation process through all courts.

• Knowledge of how to identify and engage with lead experts.

• High level awareness of interdependencies with other Company Functions (Finance, Reinsurance, Marketing, Actuarial, Underwriting and Legal)

• High level awareness of market/industry issues

Qualifications

No specific qualifications are mentioned in the original job description.

Salary & Benefits

No salary or benefits information is provided in the original job description.