Job Description
About the Role
We are seeking a highly skilled Systems Support Specialist to join our team in Bryanston. As a key member of our operations team, you will be responsible for maintaining, updating, and reviewing the structures of Tourplan, Extranet, and B2B systems. You will ensure that our data team adheres to the required standards and provide exceptional support to our teams.
Key Responsibilities
- Content Loading & Rate Management: Ensure Tourplan NX content is loaded according to pre-defined global standards.
- Assist in checking rates and policies (Tourplan NX and B2B) during peak seasons.
- Manage Extranet loading and ensure content is loaded according to pre-defined global standards.
- Loading of Scheduled tours rates
- Oversee and assist with Systems rate queries from brands/business units (Tourplan NX & B2B) via ticketing system
- Facilitate rate imports
- Establish the process of implementing AI Agents to improve departmental work processes, i.e. Contract Comparison, rate checking (TDM Template vs DPC)
- Support & Training: Support all other Tourplan sites, loading teams with Tourplan NX/Extranet systems and processes.
- Assist both Content Admin and Contracting teams with queries on how product should be loaded into the relevant system, escalating to BI & systems when needed
- Weekly Friday Forum Training for Content Admin and Contracting Specialists regarding Tourplan and Extranet loading
- Run and drive weekly Wednesday AI and automation meetings, sharing all progress with everyone in the forum.
Requirements
- Matric Tourism/Travel Management diploma
- Rates and contracting understanding
- STO vs. BAR rates, allocations vs. freesell, seasons, specials, overrides, etc.
- Product knowledge, awareness of how tours, itineraries, transfers, and accommodation are packaged
- Tourplan NX / Tourplan TB proficiency
- Database knowledge, understanding how data is structured and flows through the system
- Understanding of Systems integration and channel Managers
Qualifications
No formal education/certifications mentioned.
Salary & Benefits
Salary information not provided in original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in North Johannesburg
In North Johannesburg, the administrative sector is a thriving industry, with various companies employing clerical and secretarial staff to support their operations. Typically, job seekers can expect to find a range of opportunities in this field, from small businesses to large corporations. Generally, administrative professionals play a vital role in ensuring the smooth running of an organisation’s day-to-day activities.
The salary range for admin and clerical roles in North Johannesburg is typically broad, with experience, company size, and industry sector being significant factors that can affect actual salaries. For example, someone with 2-3 years of experience in a small business may earn around R200,000 to R300,000 per annum, while an experienced administrator in a large corporation could earn upwards of R500,000 to R600,000 or more per year. However, it is essential to note that these are general estimates and can vary significantly depending on individual circumstances.
Common skills required for admin and clerical roles include proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and the capacity to work independently with minimal supervision. Other essential skills may include data entry, bookkeeping, or customer service experience, depending on the specific job requirements. Generally, having a strong foundation in English language and literature is also highly valued.
Many industries employ administrative staff, including financial services sector, technology industry, manufacturing sector, and healthcare services. In these sectors, admin professionals often support teams of professionals, manage office operations, and provide critical back-office support to ensure the smooth delivery of services.
Career development opportunities for admin and clerical staff are numerous, with many individuals progressing into leadership roles or specialising in specific areas such as human resources, payroll, or accounting. With experience and further training, professionals in this field can expect to take on more complex responsibilities, lead teams, and pursue senior administrative positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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