Job Description
About the Role
The National Restaurant Group is seeking an experienced Chief Operating Officer (COO) to oversee overall operational leadership, strategic execution, and business performance across all restaurants and the franchise network. The successful candidate will be a key member of the executive leadership team, working closely with the CEO to drive sustainable revenue growth, optimize operations, and ensure brand consistency across the portfolio.
Key Responsibilities
- Provide strategic oversight and leadership across all corporate restaurant operations.
- Develop and enforce operational policies, procedures, and KPIs to optimize efficiency and profitability.
- Ensure consistent service standards, culinary quality, and guest experience across all sites.
- Monitor site-level performance and implement corrective actions as required.
- Partner with the CEO and New Business manager to identify, approve, and implement expansion opportunities.
- Oversee franchise operations, ensuring adherence to corporate standards, SOPs, and brand guidelines.
- Ensure franchise partners meet financial, operational, and service expectations, providing coaching and guidance where necessary.
- Contribute to site selection, concept adaptation, and operational readiness for new locations.
- Collaborate with the CFO to ensure budget adherence, cost management, and profitability optimization.
- Provide input into P&L performance reviews, operational forecasts, and capex planning.
- Drive operational efficiencies to improve margins without compromising quality.
- Lead and mentor the operations management team, fostering a high-performance culture.
- Ensure appropriate training, coaching, and succession planning across operations.
- Partner with the Chief People Officer to develop talent pipelines and operational leadership capacity.
- Support the CEO in long-term strategic planning, including growth initiatives and operational scalability.
- Evaluate operational risks and implement mitigation strategies.
- Drive change management initiatives for operational improvement and innovation.
Requirements
- Grade 12 A
- Formal Hospitality, Operations Management, or related field qualifications
- Minimum 10 years of senior operations experience in multi-site hospitality or restaurant management
Qualifications
- None mentioned
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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