Job Description
About the Role
We are seeking a highly skilled and experienced Spa Reservationist I Back-up Therapist to join our luxury spa team at HotelJobs in Constantia, Cape Town. As the first point of contact for guests, you will be responsible for creating a seamless and welcoming booking journey, providing exceptional administrative support, and offering therapeutic services when needed.
Key Responsibilities
- Greet guests with a warm, welcoming demeanour and ensure they feel comfortable and valued as soon as they arrive.
- Assist guests with check-in, provide information on services, treatments, and pricing, and recommend services based on their needs and preferences.
- Respond to guest inquiries via phone, email, and in-person, providing accurate information about the spa’s offerings, availability, and promotions.
- Schedule and confirm appointments for spa services, ensuring correct booking details and managing cancellations or changes efficiently.
- Handle guest payments and billing, ensuring accuracy and confidentiality in all transactions.
- Maintain an organized, tidy, and welcoming front desk and reception area.
- Coordinate with therapists and other spa staff to ensure seamless service delivery, including alerting therapists of incoming guests or changes in appointments.
- Monitor the spa’s schedule and ensure it runs smoothly, helping to optimize booking efficiency and minimize wait times for guests.
- Maintain accurate guest records, including preferences, treatment history, and special requests, to help personalize future visits.
- Provide therapeutic treatments to guests during peak times or when therapists are unavailable due to illness, vacation, or other staffing needs.
- Perform various therapeutic services based on training and expertise.
- Ensure all treatments are personalized based on guest needs, maintaining the high-quality service standards of the spa.
- Stay updated on treatment techniques and spa protocols to ensure quality and safety.
- Provide guests with aftercare advice and recommend appropriate home-care products, ensuring their experience is complete and fulfilling.
Requirements
- Grade 12 Somatology qualification / ITEC / SAAHA / CIDESCO
- Minimum Work Experience 2-3 years in a Beauty Therapist capacity
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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