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Durban: Customer Service Specialist – NIGHT SHIFT – WORK FROM HOME posted by Tower Group

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Job Description

About the Role

We are seeking a highly motivated Customer Service Specialist to join our client’s team on a night shift, working from home. As a remote worker, you will be supporting one of their key clients in delivering exceptional customer service via email, chat, and phone.

Key Responsibilities

  • Respond to customer inquiries professionally via email, chat, and calls
  • Resolve escalated issues quickly and effectively
  • Maintain accurate records and update CRM systems
  • Provide feedback on customer pain points
  • Collaborate with internal teams to improve service delivery
  • Support customer retention by building strong relationships
  • Stay current on product knowledge and company updates

Requirements

  • Fluent in English (written and spoken)
  • Minimum 3+ years customer service/admin experience
  • Matric + tertiary qualification preferred (or equivalent experience)
  • Strong understanding of customer service principles
  • Proficient with CRM software and support tools
  • Excellent interpersonal and problem-solving skills
  • Able to work independently and follow processes
  • High attention to detail
  • Reliable internet (min 20Mbps)
  • Dedicated, quiet home workspace
  • Willingness to use productivity/time-tracking software

Salary & Benefits

Salary: [Please note that the original job description does not mention a specific salary]

Qualifications

No formal education or certifications are required for this role.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Kwazulu-Natal

In Kwazulu-Natal, South Africa, the Other Professions sector is a diverse and growing field, with a strong demand for skilled professionals in various industries. Typically, this field encompasses roles such as HR, recruitment, training, and development, which are essential to many sectors, including technology, finance, and healthcare.

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Generally, salaries in this field vary widely depending on factors like experience, company size, and industry sector. While broad salary ranges can be difficult to predict, it’s common for entry-level positions to fall within the R30 000 – R60 000 per annum range, while more senior roles may command salaries between R80 000 – R150 000 per annum or more, depending on the specific requirements of the role and the organization. However, please note that these are broad estimates, and actual salaries can vary significantly.

Common skills required for Other Professions roles in Kwazulu-Natal include strong communication and interpersonal skills, the ability to work with various stakeholders at all levels, proficiency in recruitment software and systems, experience with performance management and employee development initiatives, a solid understanding of employment laws and regulations, and analytical and problem-solving skills. Additionally, many organizations in this sector place a high value on technical skills such as data analysis, talent management, and learning and development.

The financial services sector, technology industry, and healthcare are among the most common industries that employ professionals in Other Professions roles. These sectors often require specialized skills and knowledge to support their human resources functions, which can include talent acquisition, employee engagement, and organizational development.

In terms of career progression, graduates with a passion for HR and recruitment often find opportunities in training and development, learning and organisational design, or even leadership roles within the sector. Many organisations also offer formal qualifications and certifications, such as CIPD (Chartered Institute of Personnel Development) or SHRM-CP/SHRM-SCP (Society for Human Resource Management Certified Professional/ Senior Certified Professional), which can help career progression.

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It’s also worth noting that many professionals in the Other Professions sector have moved into management roles within their organizations, or have pursued further education and training to specialise in a particular area of HR.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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