Job Description
About the Role
Join our client’s IT support team as a Service Desk Analyst (L2) in Johannesburg, providing second-line technical support to international users across modern cloud and network infrastructure. This role offers exposure to Microsoft cloud technologies, networking infrastructure, and escalated technical support within a growing support function.
Key Responsibilities
- Provide technical support across Windows 10/11 and MacOS environments
- Act as the escalation point for unresolved L1 technical support issues
- Troubleshoot and resolve networking issues relating to WiFi, LAN, VPN, firewalls, switches, and wireless access points
- Support software deployments, updates, and patch management processes
- Configure and manage network printers and other peripherals
- Administer data backup and restore processes
- Maintain accurate technical documentation and contribute to the internal knowledge base
- Collaborate with wider IT teams to identify recurring issues and improve service delivery
- Participate in IT projects and support initiatives as required
- Provide occasional after-hours support when necessary
Requirements
- Minimum 2 years experience providing second-line IT support within a similar technical support environment
- Strong hands-on experience supporting Windows 10/11 and MacOS
- Proven experience with Microsoft Office365 Business Apps, Microsoft Azure, and Office365 Admin Centres
- Strong troubleshooting and analytical problem-solving skills
- Good understanding of networking infrastructure, including firewalls, switches, VPNs, LAN, WiFi, and WAPs
- Experience supporting software deployments, patches, and peripheral devices
Qualifications
- Formal education/certifications not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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