Pretoria: Business Support Agent

February 25, 2026 Jobs in Northern Suburbs

Job Description

About the Role

The Business Support Agent plays a critical role in providing technical support and troubleshooting for customers using wireless, fibre, and voice services. This position requires a technically skilled individual with hands-on experience in ISP/WISP environments to deliver exceptional customer service and resolve faults efficiently.

Key Responsibilities

Provide first and second line support
Strive for First Call Resolution (FCR)
Fault Diagnosis and Troubleshooting
Remote support via Any Desk to customers
Ticket Management and Escalation
Customer Interaction and Communication
Address basic customer queries
Supply clients with general information regarding their Wireless/Fibre/Voice services
Call Handling and Triage
Callback and Message Monitoring
Timely Client Feedback
Whatsapp Monitoring

Requirements

Effective time management skills with the ability to prioritize tasks and meet deadlines in a high-paced environment
Experience in an ISP/WISP environment, with a strong understanding of internet service operations and customer support processes
Voice and PABX experience, including basic configuration, troubleshooting, and support of telephony systems
Hands-on experience with MikroTik routers and networking tools, including basic configuration and diagnostics
Working knowledge of PortaOne platform (advantageous)
Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and basic configuration of routers and switches
Basic understanding of PC hardware setup and configuration (advantageous)

Qualifications

Grade 12 is required. Nand A certifications are advantageous and will be considered a strong asset.

Salary & Benefits

Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Tshwane

In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.

When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.

Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.

The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.

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For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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